Customer Service Representative
Resume:
Customer Service
Work History
Contact
Skills
HILLARY BASTEDO
Personable individual with strong organization skills, multitasks and relationship-building skills. Adept in prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Professional with excellent communication, interpersonal and creative thinking skills.
SSDA PSE Clerk
USPS, Monte Rio, CA
Maintained customer satisfaction with forward-
thinking strategies focused on addressing customer needs and resolving concerns.
Clarified customer issues and determined root cause of problems to resolve product or service
complaints.
Answered customer telephone calls promptly to
avoid on-hold wait times.
Weighed letters and packages and calculated costs
based on classification, weight and destination.
Upsold postal services like insurance and tracking. Sold stamps to customers and counted back bills
and change to avoid errors.
Provided service and sales to walk-in customers.
2022-01 -
Current
Customer Service Representative
FerrellGas, Guerneville, CA
Provided primary customer support to internal and
external customers.
Clarified customer issues and determined root cause of problems to resolve product or service
complaints.
Recorded account information to open new
customer accounts.
Recommended products to customers, thoroughly
explaining details.
2021-07 -
2021-09
Address
Monte Rio, CA, 95462
Phone
************@*****.***
Complaint resolution
Sales expertise
Creative problem solving
Refund handling
Efficient and calm under
pressure
Upbeat and positive
personality
Problem-solving skills
Exceptional customer
service
Excellent people skills
Answered customer telephone calls promptly to
avoid on-hold wait times.
Implemented and developed customer service
training processes.
Promptly responded to inquiries and requests from
prospective customers.
Customer Service Cashier
Home Depot, Windsor, CA
Maintained customer satisfaction with quick and
professional handling of product returns.
Resolved customer complaints and maintained
clean and tidy checkout area.
Answered product questions using knowledge of
sales and store promotions.
Utilized POS system to handle customer cash and
credit card transactions.
Enabled customers to feel welcomed, important
and appreciated by answering questions about
products sold throughout store.
Maintained awareness of surroundings and secured
cash to minimize loss potential.
Used POS system to enter orders, process payments
and issue receipts.
Performed cash, card and check transactions to
complete customer purchases.
Operated cash register to record transactions
accurately and efficiently.
2021-06 -
2021-08
SSDA PTF Clerk
USPS, Bodega, CA
Weighed letters and packages and calculated costs
based on classification, weight and destination.
Weighed mail and computed pricing amounts.
Upsold postal services like insurance and tracking. Provided service and sales to walk-in customers.
Maintained customer satisfaction with forward-
thinking strategies focused on addressing customer needs and resolving concerns.
Clarified customer issues and determined root cause of problems to resolve product or service
complaints.
2016-10 -
2021-04
Education
Answered customer telephone calls promptly to
avoid on-hold wait times.
Recommended products to customers, thoroughly
explaining details.
Responded to customer requests for products,
services and company information.
Collected and returned unpurchased or returned
items to correct shelf locations and arranged
displays to promote sales.
Responded proactively and positively to rapid
change.
Promptly responded to inquiries and requests from
prospective customers.
None: Criminal Justice
City College of San Francisco - San Francisco, CA
2000-01 -
2002-01
Diploma
High School Equivalency
1999-11 -
1999-11
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