Plant Manager Customer Service
Resume:
Constance Woolaghan
West Homestead, PA. 15120
UPS STORE
Manager/Notary
November 2014 - Present
The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.
The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.
RESPONSIBILITIES
●Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
●Schedules work assignments and facilitates weekly or monthly staff meetings
●Monitors, evaluates and maximizes customer service delivery and customer satisfaction
●Develops and implements the store marketing program
●Manages Center financials and prepares/provides reporting
●Manages inventory
●Reviews daily employee timesheets and submits for payroll processing
●Oversees Center maintenance, including cleanliness, safety, and organization
●Performs other duties as assigned
Horace Mann Insurance Inc.
Administrative Assistant
Scheduling appointments for the agents
Scheduling workshops for the school in the district
August 2014 – November 2014
Accountable Healthcare Staffing
Human Resources
Staffing Coordinator
On-Call Staffing Coordinator
June 2013 – July 2014 (Branch closed)
Duties include and not limited to: Recruiting, Interviewing, and credentialing all nurses. Updating all employee files.. Staffing Nurses during the day when needed. Staffing Nurses at night for our on-call division.. Talking with employees, hospitals, and facilities to make sure they are fully staffed.
GPR Solutions LLC
Executive Assistant
June 2012 – May 2013 (Laid off)
Duties include and not limited to: Calling major corporations and scheduling our agents to meet with them to discuss employee benefits.. Meeting with clients to discuss any changes that may have occurred during the last year..
Medical Staffing Network Inc.
On Call Staffing Coordinator
April 2004 – May 2012 (Laid off)
Duties include and not limited to: Calling and receiving calls from Hospitals, Facilities, Private Duties to schedule nurses fitting their requirements.. Cancelling any income calls… Intake for new clients… Scheduled future dates where needed….
MarketPlace Direct
Plant Manager
February 1994 – March 1996 (Started Family)
Duties included and not limited to: Prioritizing mailing jobs to individuals. Making sure the project is out on time.. Running and maintaining machinery.. Direct contact with the Post Office.
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