Maintenance Technician Sales Manager

ALI AL AZZAWI

Chandler, AZ ***** 619-***-**** ************@*****.***

PROFESSIONAL SUMMARY:

Dependable Maintenance Technician offering 4 years of building maintenance and repair experience.

In-depth knowledge of hand and power tool operations, safety protocols and general maintenance.

Superior expertise in carpentry, electrical systems and exterior and interior lighting system repair.

Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy.

Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships.

Demonstrated expertise in team leadership and development. SKILLS:

Sales process Market intelligence

Contract negotiation and closing tactics

Power and hand tool use Mechanical Repair Equipment repair

Reporting and documentation

System installations

Safety-oriented mindset General plumbing Safety protocols

System implementation

Product and service knowledge Customer relationship management PROFESSIONAL EXPERIENCE:

Horne Kia Gilbert, AZ 04/2017 to Current

Internet Sales Manager

Maintained relationships and followed up with customers. Negotiated product sales and trade-in deals for maximum profit.

Engaged positively with each customer, providing professional and polite support for sales and service needs.

Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Maintained current store, product and promotional knowledge to drive consistent sales.

Increased sales through excellent service.

Contacted customers via phone and email to explore connections, offer services and cement relationships. Team Kia of El Cajon El Cajon, CA 01/2015 to 03/2017 Service Advisor

Explained amount for expected services and provided detailed answers to customer questions.

Recommended additional, useful services to customers, which helped to increase overall sales.

Welcomed incoming individuals and ascertained needs by asking open-ended questions.

Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.

Contributed to business growth by confirming customer satisfaction with service and quality.

Handled telephone inquiries regarding appointments and work in process. Documented and scoped actions taken to resolve issues after service calls.

Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.

Responded quickly to customer concerns and complaints, typically within [Timeframe]. Team Kia of El Cajon El Cajon, CA 12/2013 to 12/2014 Sales Consultant

Listened to customers to understand needs and refer to optimal services. Greeted incoming customers and provided expert sales and service to drive revenue.

Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.

Maintained productive relationships with existing customers through exceptional follow-up after sales.

Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.

Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.

Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions. Albany Medical Center Hospital Albany, NY 05/2010 to 11/2013 Maintenance Technician

Operated hand and power tools to complete repairs.

Maintained clear and safe workspace areas to meet OSHA standards.

Installed new systems, replacement parts and components to maintain proper operation.

Performed performance and safety inspections on equipment and machinery to maintain operational baseline.

Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.

Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.

Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.

Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.

Inspected electrical components to identify defects and hazards and make necessary adjustments.

Disassembled appliances to diagnose problems and facilitate repairs. Mentored junior maintenance professionals to provide instruction on correct repair procedures. EDUCATION:

Associate of Science: Mechanics And Repairers

Institute of Technology in Baghdad Iraq

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