Office Assistant Service Representative
Resume:
KIRBENA A JACKSON-ROBINSON, CMOA
Montgomery, Alabama 36116
*********@*****.***
Objective: Motivated and dedicated Associates of Applied Science graduate seeking to apply my abilities to the position of medical biller and coder, transcriptionist and/or scheduler.
Work Experience:
FRONT OFFICE RECEPTIONIST: HealthStar Clinic Chiropractic, Montgomery, AL
March 2022-Current
Register new patients and update existing patient demographics
Collect patient co pays
Verify insurance benefits and collect, copay's, co-insurance and deductibles
Answer multi-phone lines completing all requests for scheduling patients, receiving insurance authorizations, or making any changes to provider's schedule
Schedule MRI appointments for patients.
Triage and get vitals for new and re-established patients.
Financials-Informing patient's on their deductible and co-insurance, copay's for provided service
FRONT OFFICE COORDINATOR- Jackson Clinic (Midtown),Montgomery, Al
Register new patients and update existing patient demographics
Collect patient co pays
Verify insurance benefits and collect, copay's, co-insurance and deductibles
Answer multi-phone lines completing all requests for scheduling patients, receiving insurance authorizations, or making any changes to provider's schedule
Greeted patients and checked them in and out for appointments
Scheduled ultrasounds, MRI's, x-rays and CT's. Got pre-authorizations for the test when needed by insurance
FINANCAL SERVICE REPRESENTATIVE & MEDICAL OFFICE ASSISTANT, Advanced Surgical Associates, Montgomery, AL
January 2012-March 2022
Register new patients and update existing patient demographics
Review patient ledger and prepare payment plans for outstanding balances
Collect patient co pays
Communicate with insurance companies to verify patient coverage, get authorization for special testing, or referrals
Answer multi-phone lines completing all requests for scheduling patients, receiving insurance authorizations, or making any changes to provider's schedule
Coding medical procedures and office visits
Maintain all Dr.'s transcribed notes and reviewed them for clarity
OFFICE MANAGER/MEDICAL BILLER & CODER, AAPS(Acumen Assessments & Psychological Services), Montgomery, AL
February 2014 – January 2015
Processed all medical records request adhering to all HIPAA Guidelines
Managed accounts receivable/ payable and payroll.
Managed daily financial transactions and posting daily payments
Prepared and filed patient medical records
Referred patients out to psychiatrist
Processed health insurance claims in a private Outpatient mental health facility
Responsible for reconciling and recording payments made by self-pay patients
Managed co-payments, billing, and other expenses
FRONT DESK RECEPTIONIST, EXTENED ARMS PHYSICIANS, Montgomery, AL
August 2011 – December 2011
Collected patient co pays
Scheduled appointments and verified insurance
• Used excellent customer service skills at receptionist/registration desk
Assisted the doctor with clinic by filling out patient Health& Physical forms, and obtaining patient clinical information
Education:
Psychology Major, TSUM, Montgomery, AL (April 2013-August 2014)/GPA: 3.0
Medical Office Administration, Fortis College, Montgomery, AL (November 2009- December 2011)
Graduated January 2012 with an Associates of Applied Science Degree/ GPA: 3.25
Booker T. Washington Magnet High School, Montgomery, AL (August 1995-May 1998)
Graduated May 1998 with an Advanced Diploma/ GPA: 3.0
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