Access Coordinator Customer Service
Resume:
LISA
MCGIRT
**********@****.***
Pittsfield, MA 01201
Experienced in customer service. Organized, personable, and action- oriented with a strong ability to communicate effectively.
PROFESSIONAL SUMMARY
Berkshire County Caregivers - Caregiver
Pittsfield, MA • 02/2017 - Current
Berkshire Medical Center - Access Coordinator
Pittsfield, MA • 12/2019 - 02/2021
Master Cuts Salon - Stylist
Lanesborough, MA • 05/2015 - 11/2018
WORK HISTORY
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
•
Cleaned house, ran errands, managed laundry and
completed weekly grocery shopping.
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Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
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Transported individuals to events and activities, medical appointments and shopping trips.
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Maintained frequent supervision of residents unable to call for assistance.
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Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
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Collected and entered patient demographic and
insurance data into computer database to establish patient's medical record.
•
Obtained patient's insurance information and
determined eligibility for benefits for specific services rendered.
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• Managed over 50 patient calls a day
SKILLS
• Progress documentation
• Community integration
Meal Planning and
Preparation
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• First Aid and Safety
• Payment collection
• Appointment Scheduling
• Information Collection
Hoosic Valley
Adams • 10/1998
GED
EDUCATION
Vaction Village - Guest Services Associate
Lanesborough, MA • 06/2007 - 03/2018
Suggested treatments and styles to suit customer
appearance and fashion choices.
•
Scheduled customer appointments and rearranged
individual time slots to meet demand.
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Built strong and lasting rapport with clients through consistent delivery of requested services and
exceptional results.
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Supported reception desk as needed, receiving phone calls, entering appointments and collecting payments for services rendered.
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Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
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Gave information about area attractions and provided directions.
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Provided guest relations, schedule development, data management and payment processing.
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• Performed concierge services for guests as needed. Booked appointments, accepted payments and answered guest questions.
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