Office Assistant Customer Service

Hema Tuteja M-804-***-**** **** BUSH LAKE PL,GLEN ALLEN, VA,23060, **********@*****.***

Summary Of Qualifications:

Excellent interpersonal and communication skills; cooperative, patient, supportive and loyal team player.

Highly adaptable and comfortable with unconventional/alternative settings and situations; familiar with academic, domestic and creative routines and structures.

Ability to ensure a project or task is completed accurately and in a timely fashion; strong on follow-up.

Energetic and vital; remain active member of community organizations.

Adept at cashiering and reconciling cash.

Provided customer and personnel assistance. Handled cash intake and inventory Control.

Professional Work Experience:

Worked as a Shift Manager at S M Dulark, Glen Allen,VA (May 2018-Aug 2020)

● Trained in management practices and procedures for McDonalds Corporation.

● Cash handling, customer service, food safety, hiring staff.

● Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared.

● Greet customers, take orders utilizing POS, complete orders with 100% accuracy.

● Ensures customers get a fast, accurate, friendly experience every visit.

Worked as Fee Incharge at Mothers Pride School, Noida ( Aug 2013-Sept 2015)

●Taking Care of Fees & Cash flow for the entire branch.

●Attending Parents & Resolving queries on reception.

●Coordination with Counselors for admission.

●Coordination between Collection department & Parents for pending fees & transport charges follow up.

●Maintaining Software on a daily basis regarding fee, Daycare & Evening Classes.

●Handling Front Office Work-Transferring calls inbound & outbound.

●Calling Parents for Pending Fees status & remarks updating in software.

●Doing Software entries for fees every transaction & issuing computerized receipt to every child.

●Doing all the formalities for the admission part.

Worked as Office Coordinator at G D Goenka Public School, Greater Noida ( Aug 2012-march 2013)

●Follow up with the Technical Departments like latest website updates latest etc.

●Attending Parents

●Coordination with Counselors & Principal

●Coordination between the Finance department & Parents regarding fees & transport charges follow up.

●Organizing events & tours with Times group.

●Publish articles in local & National Newspapers. Follow-up with media persons.

●Working with the Advertising department which includes hoarding, Pamphlets etc.

Keep social networking sites (Facebook, YouTube etc) up to date

Worked as Administrator at Image Security, West Drayton, United Kingdom (Oct 2008-July 2009)

●Handle Bank transactions

●Allocate Engineers according to quarries & sites

●Make & calculate Quotation & Estimation.

●Resolve Inquiries

●Handle incoming calls and mails

●Providing after install services

●Maintaining Database & Filling work for insurance purpose & NSI Inspection

●Respond to and resolve customer complaints

●Create public holiday

●Create work schedules

●Managing time accounts using attendance/absence quotas

●Leave Entitlement

Worked as HR Executive at Amrex Enterprises Pvt. Ltd. Gurgaon, India. (20March, 2007 –20March, 2008)

●Handle incoming calls and mails

●Resolve inquiries

●Prepare and type office reports

●Maintain supervisor and staff member appointments and travel calendars

●Verify, Revise and arrange appointments, conferences and meetings

●Maintain control record and follow-ups on work in progress

●Establish file-coding system

●Handling Complaints

●Maintain time and attendance records

●Performed general secretarial tasks, typing reports and arranged meetings, expense reports, and travel vouchers.

Other Professional Experience/Short Term Projects:

●2 months summer training (May-June 2006) from Punjab National Bank, New Delhi, India. Title of Project: "P.N.B Car Loan: A Study of Customer Perception".

●2 weeks training (Feb 2006) at Karvy Stock Broking Pvt. Ltd., Rohtak, India.

●Project: A Consumer Perception towards various Brands of Mobile Phone.

Education:

Masters in Business Administration (M.B.A) (2005-07) Dual Specialization in Human Resource and Marketing from SBM Institute Of management, (Maharishi Dayanand University) Rohtak, India.

Bachelors of Arts (B.A) (2002-05) in Economics and Music-Vocal from Sh.L.N.Hindu College (Maharishi Dayanand University) Rohtak, India.

Ex-Curricular Activities:

●Worked as program Host at Siti Cable, Rohtak from 2004 - 2006.

●Worked as Radio Jockey(RJ) at AIR, Rohtak

●Regular participating in organizing various events at college level.

●Worked as Event Organizer in college level.

Key Skills:

●Self evaluated

●Punctual girl

●Would like to lead a team

●Confident to work hard

Demographic Details:

Husband’s Name : Mr. Kamal Tuteja.

Date of Birth : 1st January, 1984

Sex : Female

Nationality : Indian

Hobbies : Dancing & Making New Friends

Language known : Hindi & English

I hereby declare that the above information’s are true to the best of my knowledge. If given a chance, I will try my best to come true to your aspirations and reference could be furnished as per requirement.

Place:

Date: (Hema Tuteja)

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