Personal Assistant Customer Service
Resume:
Isaiah Joseph
About Me
Brooklyn, NY *****
************@*****.***
I am a hard-working college student (Associate of Applied Science (AS) in Healthcare Administration) currently attending Cuny School of Professional In both my academic and professional life, I have been consistently praised as focused, reliable and a self starter by my professors and peers. Whether working on academic, extracurricular, or professional projects. I am a proactive Office Administrator assistant with experience running offices in high-pressure situations. I’m able to create and maintain intricate administrative and procedural procedures that minimize duplication, boost accuracy, and accomplish organizational goals. Adept at efficiently coordinating information between several divisions to address issues.
Willing to relocate to: Manhattan, NY - Brooklyn, NY - New York, NY Authorized to work in the US for any employer
Work Experience
Shift Manager/Food Handler
Boston Market - Brooklyn, NY
October 2020 to August 2022
• Assist in store opening procedures
• Lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit
• Perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting Boston standards
• Place sanitation materials in a proper area
• Carry, sort and organize materials from truck delivery
• Check invoice of materials that arrived via truck
• Prep foods such as turkey, meatloaf, chicken and nuggets
• Assist in cashier position
• Answer and complete up to 75 orders by customers in up tempo environment
• Provide customer service on orders that’s have confusion Administrative Assistant Internship
Kingsborough Community College CUNY - Brooklyn, NY January 2022 to June 2022
• Supervised office management
• General office administration including faxing
• Provided administrative support for Department
• Answered multiple phone lines
• Coordinated meetings for Team
• Utilized Microsoft Office Suite
• Maintained a contact list for Department
• Serve as backup to the Receptionist to cover PTO, lunch breaks, etc.
• Maintain and track office supplies and inventory
• Work with Office Manager and Facilities Manager to document departmental procedures
• Work with various other departments to update their handbooks and operational procedures
• Assist with set up and breakdown of corporate events and conferences Uber Eats Driver
Uber Drivers - Brooklyn, NY
June 2020 to October 2020
• Responsible for picking up these orders from the restaurant and delivering them to the customer's desired location.
HR & Payroll Specialist assistant
DSW-Designer Shoe Warehouse - Manhattan, NY
February 2020 to July 2020
• Assist HR managers with recruitment
• record maintenance, and payroll processing, and provide clerical support to all employees.
• Greet and direct visitors, assist with appropriate paperwork, and resolve routine issues related to Human Resource office functions.
• Accept, screen and route telephone calls concerning activities and operations of the office, directing inquiries as appropriate and/or providing information. Customer Service Representative/Cashier
Telco - Brooklyn, NY
February 2018 to November 2019
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Collected and documented orders
• Assisted customers with a warm and professional attitude
• Processed orders
• Handled emails, inbound calls, and outbound calls
• Interacted with customers through live chat
Camp Counselor
Gethsemane Baptist Church - Brooklyn, NY
June 2017 to September 2017
• Would supervise, monitor and participate in all activities, including swimming, field trips, arts and crafts, sports and games.
• While doing so would serve as an appropriate role model for the children in my care Personal Assistant Internship
River Manor Nursing Home - Brooklyn, NY
May 2016 to March 2017
• Perform secretarial work and provide senior managers with day-to-day administrative support. Their duties include answering phone calls and managing correspondence, scheduling appointments, and making travel arrangements.
Education
Bachelor's degree in Health Services Administration Cuny School of Professional Studies - New York, NY June 2022 to Present
Associate in Science (AS) in Community Health - Health Services Administration
CUNY Kingsborough Community College - Brooklyn, NY August 2020 to July 2022
High School
UFT Charter High School - Brooklyn, NY
September 2016 to June 2020
Skills
• Communication skills (3 years)
• Multi-line Phone Systems (2 years)
• Emotional intelligence (5 years)
• Organizational skills (3 years)
• Time management (5 years)
• Bookkeeping (1 year)
• Customer service (4 years)
• Personal Assistant Experience (2 years)
• Office Management (2 years)
• Microsoft Office (1 year)
• Typing (5 years)
• Microsoft Excel (2 years)
• Google Docs (8 years)
• Clerical Experience (2 years)
• Medical terminology (Less than 1 year)
• Shift Management (1 year)
• QuickBooks (1 year)
Languages
• Haitian Creole - Intermediate
• English - Expert
Links
http://www.linkedin.com/in/isaiah-joseph-200a71245 Certifications and Licenses
Driver's License
October 2020 to Present
Food Handler
October 2020 to September 2023
CPR
July 2022 to July 2024
Contact this candidate