Wendy Molina Cazares- Veres

**** **** ***

Lancaster, CA 93535

818-***-****

adr5q2@r.postjobfree.com

Objective

To attain a position which possesses strong work and business ethic, believes in the values of hard work, teamwork, core values, and business culture. An environment that recognizes candidates and employees alike who possess similar traits and provides them with the opportunity of a position in their firm and/or an opportunity to grown within the firm.

Qualifications

* Bilingual: Fluent in both Spanish and English

•Team Player/ Problem Solver: effective communicational skills both written and verbal. Initiative to receive information, research, respond and resolve issues effectively, timely and beneficial to both the interest of the company and client with fair and positive results.

•Computer Literate, data entry, office skills, 15years + in Call Center experience, Typing 50wpm,

•Positive, Outgoing, Enthusiastic person who exhibits and applies good judgement, a “can do” attitude embraces consistent change with the willingness to share ideas with others as well as learn from them.

Education:

09/1986– 06/1990* Brawley Union High School* Brawley, CA: Diploma, General Education. Member of the Associate Student body throughout my 4 years in Highschool. Participated in Brawley Union High School Musical Arts Program.

02/1998– 06/2004*West Valley Occupational Center *Woodland Hills, CA: Certificates of Completion– Legal Office Procedures, Computer Literacy, Keyboard, Business Administration. Active member of the Associate Student body and advocate for the education enrichment within the immigrant communities.

10/2002-4/2005* Western International University/ Axia* Online *: Associates degrees in Arts and Business Administration. Actively participated in both online and classroom. Graduated 10th in class with a 4.0 GPA.

Work History

October 6, 2021-September 9, 2022 - Patient Navigator/ Bartz Altadonna Health Center - Lancaster,CA 17.00 per hr.-

Job Description: Initial point of contact for patients and staff via communication by phone, fax, email, and regular mail, scheduling patient appointments for inital visits and follow up appointments. Information provided such as diagnosis, date of service, and prescriptions in an effort to obtain prior authorizations as well as authorizations. Other duties include but not limited to, handling customer complaints, responding to correspondence in a timely manner, working on reports, data entry, provide data hold daily meetings w/ management and colleagues regarding the daily workflow, find solutions to minimize risks and guarantee a successful outcome.

July 13, 2020- December 05 2020- Insurance Reimbursement Specialist/ WeSolve/Advanced Bionics- Santa Clarita, CA $20.00 per hr.-

Job Description: Point of contact for customers to follow up on orders for cochlear devices as well as accessories. Communication via phone, fax, email, and regular mail. Responsible for contacting Insurances and doctors to obtain necessary documents, information such as diagnosis, date of service, and prescriptions in an effort to obtain prior authorizations as well as authorizations, sales agreements, and payment(s) to ensure a smooth transition to the delivery of items patient needs to improve quality of life. Other duties include but not limited to, handling customer complaints, responding to correspondence in a timely manner, working on reports, data entry, provide data hold daily meetings w/ management and colleagues regarding the daily workflow, find solutions to minimize risks and guarantee a successful outcome..

June 03, 2019 – June 30, 2020- Customer Service Specialist/ Verio HealthCare- Palmdale, CA -$17.00 per hr.

Job description: Responsible for receiving, processing and delivering orders for medical supplies to patient with chronic medical conditions ranging from wound care; including wound vac supplies, incontinence, diabetic, ostomy, urological, enteral, as well as assisted devices for living, oxygen. Responding to patients, doctors, medical staff, as well as colleges via phone, fax, email, inhouse and other sources of communication accurately, and in a timely manner. Trouble shoot and resolve any issues regarding products and equipment effectively and with a positive outcome. General office duties; data entry, phones, fax, copier/scanner, emails, scheduling, greet clients.

January 02/2019- 05/12/2019 – Customer Service / International accounts/ E-Commerce web agent – Strategic Technologies- Chatsworth, CA - $20.00 per Hr.

Job Description: Not limited to; Responding to clients, with inquires pertaining to their orders, shipments and deliveries in a timely manner. Ensuring clients orders are exact their specifications and troubleshoot any customer related issues. Answer calls, emails and faxes. Liaison between management, clients and shipper on the daily schedule of potential issues that would impact the delivery of the order(s) and find solutions to minimize risks and guarantee a successful outcome. * Since the accounts were overseas constant communication and accuracy were upmost important.

June 29, 2009 to October 22, 2018 - Customer Service/ E - Commerce Web Agent - Shield Healthcare, Valencia California– Durable Medical equipment/ Medical Industry $19.35 per hr.

Job Description: However not limited to; taking and receiving calls. Liaison for patients, doctors, and insurance providers to ensure proper medical treatment including confirming diagnosis, filling out and following through with authorizations, prescriptions and Data Entry, answering web chats, placing orders online as well as in the system, suggestive selling, answering emails, provide information and educating clients regarding quantity and insurance guidelines, products, forms of treatment, benefits and coverages all within HIPPA Guidelines.

November 11, 2007 to March 30, 2009—Personal lines Customer Service Agent– 21st century auto insurance/ AIG, Woodland Hills, California - Auto Insurance $22.50 per hr.

Job Description: 24-hour Call Center, answering in/ outbound calls licensed to practice in California, New York, New Jersey, Illinois, Texas, Florida, and Pennsylvania. Receive, review and revise customer’s auto insurance policy to meet both legal requirements and policyholder’s needs. Data entry, basic office duties, correspondence, cross-sell.

January 3, 2006 to November 5, 2007 - Collections /Customer Service Agent - US HealthWorks Santa Clarita, California - Occupational Healthcare, Medical Industry $17.00 per hr.

Job description: Data entry, Basic office duties, responding to correspondence; written, voicemail and emails all in a timely and professional manner. Communicating with insurance providers regarding medical claims submitted and obtain payment. Contacting Employers regarding remittance of payment for medical services provided such as but not limited to; employee/ new entry drug tests, workplace injuries, physical recertification. Accounts receivable. Set up payment plans with clients. Skip trace.

Languages

Spanish, English

Computer Skills

As 400, Onyx, Windows office, Homebase, People Soft Typing 47wpm

Awards Received

Numerous awards for acknowledgement of employees going above and beyond duties performed, Monetary incentives, opportunities for advancement, various job assignments.

Interests, Activities and Hobbies

Working on a homebased business selling homemade jellies, jams and preserves. Gardening, cooking, spending time with family active in children’s school activities. PTF member and parent volunteer with child’s afterschool program.

References

Juan Cortez- Supervisor - 818-***-****

Sandy Ruiz- Registered Nurse – 559-***-****

Sara Santiago – Customer Care Representative- 818-***-****

Edna Eubeler - 805-***-****

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