Customer Service Associate
Resume:
RANA KAOUH
Address: **** **** **** **, ******, FL 32819
E-Mail: **********@*******.***
Mobile: +1-407-***-****
Objective
Seeking a challenging position in a reputable multinational organization, where I can apply and enhance my academic and functional Management skills to contribute and ensure mutual value added for my future career, and my associated place of employment.
Education and Certificates Acquired
1.Arab Academy for Science, Tech. & Maritime Transport (2002 to 2005)
• B.Sc. Business Administration (English Section).
• Major: Finance
• GPA: 3.82
• Excellent with honor
2.General Certificate of Education (Thanawya Amma).
• Nile Language School, El-Haram.
• Grade: Excellent 90.5%
Work Experience
Working for : TD Bank
April 2022 till now Financial Service Associate FSA at University UCF Store,FL
Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store
Conducts needs-based conversations and offers financial solutions to meet our Customers’ needs
Makes quality referrals to appropriate partners
Responsible for meeting individual performance metrics
Responsible for making sound decisions and timely problem resolution
Proactively reaches out to Customers to deepen relationships through needs-based conversations
Prepares for Life Licensing exams through proactive engagement in the education process and successful achievement of licensing requirements within the first 90 days
Meets with customers and prospects to develop understanding of other financial objectives and needs.
Assesses customer information and suggests appropriate product and service solutions. Sells customers on value and benefits of suggested alternatives and closes sales
Maintains strong product and sales knowledge and champions core service values. Provides guidance and training to less experienced staff
Contributes to the ongoing improvement of the Customer Experience by leading, coaching and modeling quality service at every Customer interaction
Working for : TD Bank
June 2021 – March 2022 Customer Experience Coordinator CEC at University UCF Store
Handled cash, check, and credit card payments for customers
Teller transaction deposit and withdraw.
Opening Personal Accounts.
Selling Bank Products (credit cards and offer Loans).
Get a Referral to Wealth & FSR at the store
Complete all account openings with thorough explanation of accounts and disclosures
Provide excellent customer service and solidify customer relationships
Review customer accounts and recognize referral opportunities
March.2015– May 2019: Position: Head Customer Service & Sales
Company: Arab African International Bank (AAIB) in Egypt
Tasks:
Propose new ideas to enhance performance or new products and services requested out of daily
Interface with customers to ensure bank obtains all necessary documentation and transactions follow bank's procedures and polices
Mitigating risk within the area and adherence to the AAIB policy and regulation and operational procedures.
Propose and contribute in designing sales packages to individuals and corporate customers
Apr.2007 – Feb. 2015 Position: Customer Service & Teller
Company: Arab African International Bank (AAIB) in Egypt
Tasks:
Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers
Match customer needs to Seacoast Bank products and services
Confidently and proficiently explain AAIB Bank products and services to customers
Proven ability to create and enhance relationships based on customer needs
Ask for referrals from new and existing customers
Exhibit good listening skills and speak clearly and persuasively in positive or negative situations.
Balance cash drawer daily and monitors own work for accuracy.
Follow instructions and responds to management direction to help resolve more difficult customer objections, and solves problems in a timely and positive manner to retain the customer relationship.
Respond promptly to customer needs and requests for service.
Quickly seek out appropriate people in more complex financial matters.
Able to balance business needs with customer requests while managing potential risk to bank.
Mar. 2006 – Mar. 2007: Position: Customer Service Officer
Company: Arab Banking Corporation. (ABC) in Egypt
Tasks:
Propose new ideas to enhance performance or new products and services requested out of daily
Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.
Participate in community, charitable or civic events.
Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization.
Develop an introductory understanding of consumer deposit and lending products and processes.
Develop proficiencies in outbound calling process.
Develop skills to identify referral opportunities with internal business partners.
Observe presentations regarding banking products/services through networking events.
Develop a strong understanding of customer-facing technology with the ability to discuss with and enroll customers in self-service products/processes.
Mitigating risk within the area and adherence to the AAIB policy and regulation and operational procedures.
Propose and contribute in designing sales packages to individuals and corporate customers
Work shops attended:
* Customer Service and selling skills (level 1, 2, 3, 4) (Logic)
* Insurance Products (Allianz) * Banking Foundation Program (AAIB)
* Principles of Negotiation Skills. (Logic) * Operation Risk, (AAIB)
* Business Ethics & Protocol (German Chamber at Cairo)
* Forgery and falsifications. (AAIB) * Anti Money Laundry, (AAIB)
* Letter of Credit and Guarantee. (AAIB) * Relationship management, (AAIB)
* Swift and transfers (AAIB) * Time and quality management, (AAIB)
* American Taxes Course (FATICA) (AAIB) * Compliance and AML, (AAIB)
* Wining Difficult Situation and Relation Management, (AAIB)
Qualifications and skills
Language Skills: Arabic: Mother Tongue
English: Fluent (Written –Spoken)
Computer Skills: MS Office, Outlook and Internet
Personal Skills:
• Positive Disposition • Excellent Teamwork
• Articulate and Goal Oriented • Leadership and presentation
• Effective Communication Skills • Systematic and reporting skills
• Highly Organized • Numerical analytical
References Furnished Upon Request
Contact this candidate