Service Representative Customer
Resume:
Kristina Coyle
Customer Support Associate
PROFESSIONAL PROFILE
Client Services Professional with over 7 years of unique, blended experience in customer service and recruitment assistance. Proven experience in account troubleshooting, successful relationship building, and maintaining exceptional customer accounts while developing patience, empathy, and effective communication skills. Accomplishments include promotion to team lead, employee of the month, completion of training seminars and repetitive client satisfaction surveys.
EMPLOYMENT EXPERIENCE
Brinks Retention
Dallas, Texas
Customer Advocate Representative
August 2021 - Present
• Responsible for closing sales by handling inbound calls that are generated from marketing
• Advise prospects on the benefits of a security system through probing, building rapport and building company value
• Responsible for negotiating within department parameters to achieve a mutually beneficial one-call resolution
• Handled inbound/outbound calls identifying customers particular needs and troubleshooting HXS Financials
Dallas, Texas
Remote Recruiting Assistant
June 2018 - August 2021
• Contacted and screened potential candidates that aligned with appropriate positions
• Scheduled interviews between candidates and recruiters
• Provided effective communication to applicants on status during recruiting process
• Updated employee records with various changes and signed forms
• Assisted recruiters with verifying candidates past employment Iqor
Richardson, Texas
Customer Service Representative
October 2017 - June 2018
• Assisted customers with billing and settlement queries
• Responded to general inquiries from members and new customers
• Processed orders and secured upsales on supplemental packages
• Resolved challenging account issues and/or elevated to appropriate departments
• Processed requests for changes to high profile executive business accounts Teleperformance
Irving, Texas
Customer Service Representative
November 2014 - October 2017
• Opened new customer accounts after screening for eligibility
• Updated customer accounts while following strict call limit protocols
• Processed, researched and resolved all customer complaints in a timely manner
• Prepared weekly product and service reports for weekly company objectives
• Cross-trained incoming fellow colleagues on company policies, procedures & standards
***********@*****.***
Dallas, Texas
SKILLS
Microsoft Office
Research/Data Collection
Excellent Writing Skills
Great Listening Skills
Critical Thinking
Team Player
Adaptability
Problem Solving Skills
Good Communication Skills
Conflict Resolution
Decision Making
Interpersonal Relations
Goal Oriented
Diverse
Punctual
Attention to Detail
EDUCATION
Cedar Valley College
ABA
Dallas, Texas
CERTIFICATIONS
ED App Online Certifications
• Speaking with Confidence
• Excellent Customer Service
Through Communication
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