Data Analyst Customer Service

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MT Resume Page *

Maria Tantico

Business System Analyst

Renton, WA, 98058

425-***-****

adr5p8@r.postjobfree.com

www.linkedin.com/in/maria-tantico-

tech47

Dedicated Aerospace professional in technology with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills

• Strong insight recognized to drive

innovation on business solutions to

improve customer satisfaction

• Pilot Program Analysis and ROI

proposal

• Provide innovative solutions to

improve/streamline business

processes

• Data analysis

• SQL programming

-Database Relationship

-Create and execute SQL scripts

-Query output for data analysis

and client requirements

• Project lifecycle management • Security Compliancy

• Product development • Infrastructure development

• Requirements analysis • Agile methodologies

• Planning and Coordination • Self-motivated

• Dependable and responsible • Data Analyst

• Organization and time

management

• Teambuilding to understand

strategy, business goal and

product deliverables

• Strategic planning • MS Office, MS Access UI

• Process improvement

•

• Document Test Scripts

• Data Modeling

•

• Perform Alpha & Beta Testing

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Work History

Business Systems and Data Analyst

THE BOEING COMPANY, Seattle, WA

• Lead programmer in Legacy data integration requiring thorough knowledge of SQL relational database architecture environment, developing stored procedures involving complex joins and sub queries executing huge datasets for source mapping.

• Perform SQL reporting for data metrics and analysis to diagnose business issues to propose a technological solution

• Partnering with Supplier(s) on operational & enhanced technology, Senior Lead capacity in business software requirements and business Operation's administration.

• Provided presentations to Global employees on the Company's Learning Initiative Tuition Program.

• Managed an Operations group to deliver quality customer service, identify business requirements, strategic planning, assigned tasks for improved business processes & functionality and empowered my team's individual learning development while ensuring they are inclusive in a diverse environment. Reported Program enhancement to Management for visibility and budget planning. Validated and authorized system requirements.

• Lead analyst on Pilot program in evaluation, development, ROI, and proposal

• Created and presented quarterly Operations, Supplier and Customer metrics to Executives

• Conveyed all business system requirements to internal providers and suppliers. Created test scripts, conducted testing and approved system changes prior to deployment.

• Delivered presentations on a highly visible Company Program to Global and new employee onboarding

• Reported team or individual's accomplishments, program deliverables, quality issue foresight and customer feedback 2010-05 - 2019-06

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• Traveled to Supplier groups to maintain and improve partnership in business and technology goals

• Trained employees on various Programs and system capabilities

• Presented business leaders with ROI estimations to drive project planning.

Programmer Analyst

THE BOEING COMPANY, Bellevue, WA

• Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.

• Analyzed department and job-related functionality requirements to align technology priorities with business needs.

• Developed web and SQL programs to meet client needs for functionality and performance.

• Participated in design sessions with clients to ascertain project specifications.

• Identified causes of issues within applications and determined which modifications needed to be made.

• Enhanced interfaces to promote better functionality for users. Education

• High School: Immaculate Conception at St James Cathedral

• Programming: Multiple legacy mainframe languages, PC programming in Basic, VBA, Web Interfaces in HTML, JavaScript, SQL, C#, ASP, Flex

• Project Management

• Data Analysis

• Executive Presentation

Accomplishments

• Team Lead of 6 staff members.

• Collaborated with business users, development team in the development and sustainment of a major component to Lifelong Learning.

• Achieved data mapping from legacy to new data environment accomplishing a successful migration and meeting go live schedule.

• Resolved product issue through consumer and business unit testing. 1990-01 - 2010-05

-05

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• Business and Technology lead of a pilot program to determine benefit and cost effectiveness.

• Ensured 2nd Century enhancements from several major organizations did not impact the core functionality of a critical program

• Automated data transmissions from manual processes Software

• SQL Programming

• ASP C#, Java Script, HTML

• MSOffice Applications including MSAccess

• Visio

• ServiceNow

• Content Management Systems

• ServiceNow

Clients/Business Partners

• HR Functions

Tuition Program, Demographics, Discipline, EEO

• Supplier Manage Services

-Internal Supplier relationship and support

-Business Analyst

-Technology requirements, testing and approval

-Supplier Grading

• Payroll and Accounts Payable

-interface feeds

• Onboarding New Hires

-Presentation on Tuition Assistance Program

• Global Employees

-Customer Service, Program issues

-Virtual Training on Tuition Assistance Program

-Survey Feedback Resolution

• Security

-Support new hire protocol

• Exécutive Leadership

-Present Program Metrics

-Problem resolution

-Supplier Status - recognition, conflict, budget

. ddd

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