Customer Service Call Center
Resume:
Dwana Hyatt
Customer Service Supervisor
Belton, TX 76513
**********@*****.***
Experience
**/**/****-*******-********** Rate Mortgage-Licensed Mortgage assistant
Perform all Business development management for Loan officers. Communicate with applicants to explain the risks and benefits, as well as the terms of the loan products available to them. Managed social media accounts, and emails. Utilizing Facebook, Instagram, LinkedIn, and TIkTok. To help promote the Loan officer, with marketing new products.
07/2019-07/2020 -Cornerstone Mortgage-LOA (same LO from Fairway)
Assisting borrowers with completing application correctly, reviewing their information to confirm they qualify for a home. Reviewing credit with them derogatory/and good standing. Locking in rates with optimal blue. 10/2017-7/2019-Fairway Independent Mortgage-LOA
Responsible for the middle production point to close. Completing application, gathering documents, reviewing for accuracy, reviewing credit good and bad. Monitor pipeline, processors, and follow file to close.
5/2014-11/2017--Scott and White Hospital- Patient Services Provide technical and resolve in one call: routine, escalations, inbound phone calls, all in Epic. Proficient in Epic. 10/2005-03/2014
Sprint Communications-Escalations Supervisor for call center
Responsible for managing 15-20 full time employees in a cross- functional organization. Promoted to supervisor, Multitasking in coaching and development with administrative tasks. Managed the workflow on the call center floor between incoming calls, supported functions and special projections. Gave guidance, training and staffing development.
Skills
• Creativity
• Leadership
• Organization
• Problem solving
• Teamwork
Robin Zupanc
Paralegal
State your career goals and show how
they align with the job description you’re
targeting. Be brief and keep it from
sounding generic. Be yourself.
Experience Education
2015 - Current
Paralegal The Phone Company
Summarize your key responsibilities and accomplishments. Where appropriate, use the language and words you find in the specific job description. Be concise, targeting 3-5 key areas.
2009 - 2015
Paralegal Trey Research
Summarize your key responsibilities and accomplishments. Here again, take any opportunity to use words you find in the job description. Be brief.
2004 - 2009
Paralegal Adatum Corporation
Summarize your key responsibilities and accomplishments. Where appropriate, use the language and words you find in the job description. Be concise, targeting 3-5 key areas.
2000 - 2004
A.A. Paralegal Studies
University of Maple
Skills
• Creativity
• Leadership
• Organization
• Problem solving
• Teamwork
Contact
4567 Main Street
City, State 98052
(718) 555–0100
*****.******@*******.***
linkedin.com/in/robinzupanc
Robin Zupanc
Paralegal
State your career goals and show how
they align with the job description you’re
targeting. Be brief and keep it from
sounding generic. Be yourself.
Experience Education
2015 - Current
Paralegal The Phone Company
Summarize your key responsibilities and accomplishments. Where appropriate, use the language and words you find in the specific job description. Be concise, targeting 3-5 key areas.
2009 - 2015
Paralegal Trey Research
Summarize your key responsibilities and accomplishments. Here again, take any opportunity to use words you find in the job description. Be brief.
2004 - 2009
Paralegal Adatum Corporation
Summarize your key responsibilities and accomplishments. Where appropriate, use the language and words you find in the job description. Be concise, targeting 3-5 key areas.
2000 - 2004
A.A. Paralegal Studies
University of Maple
Skills
• Creativity
• Leadership
• Organization
• Problem solving
• Teamwork
Contact
4567 Main Street
City, State 98052
(718) 555–0100
*****.******@*******.***
linkedin.com/in/robinzupanc
Contact this candidate