Customer Service
Resume:
Stephanie N. Francis
Eaton, OH *****
*************@*****.***
Summary
Organized, knowledgeable, motivated, fast learner, and detail-oriented professional who is highly productive in completing multiple tasks in a fast-paced environment, seeking to find a position that will utilize my proven administration and management work experience. Hands-on experience. Outgoing and friendly with strong drive to succeed.
Skills
Adept at creating and maintain a budget
Making detailed schedules for multiple parties
Conflict resolution expert
Keeping financial statements
Managed fundraising activities
Friendly, Positive Attitude
Customer Service
Critical Thinking
Planning & Organizing
Flexible Schedule
Supervision & Leadership
Problem Resolution
Team Management
Good Work Ethic
Reliable & Trustworthy
People Skills
Active Listening
Conflict Resolution
Team Building
Relationship Building
Experience
October 2003 - Current
Stay at Home Parent - West Milton, OH
Worked several part time jobs during this tenure but focus was primarily on raising my four children before they started school
August 2018 - August 2022
Walmart - Eaton, OH
Team Leader Manager
Oversaw daily workloads and workflow for smooth operations.
Solved problems, handled escalated issues and mitigated risks.
Delegated work assignments and prioritized tasks.
Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
Supervised and monitored team productivity by observing daily activities.
Delegated work to staff, setting priorities and goals.
Drove staff performance by creating incentives and positive work atmosphere.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited and trained new employees to meet job requirements.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Trained employees on additional job positions to maintain coverage of roles.
Monitored staff performance and addressed issues.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
Verified customer age requirement for alcohol or tobacco purchases.
Monitored cash drawers in checkouts to verify adequate cash supply.
Reconciled registers to prepare daily bank deposits.
Observed cashiers to share feedback, improving performance quality.
Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
Balanced daily cash deposits and bank vault inventory with zero error rate.
Counted and balanced cashier drawers.
Complied with cash handling procedures to meet regional cashier variance policy.
Processed customer payments quickly and returned exact change and receipts.
Scanned items and checked pricing on cash register for accuracy.
Managed cashier shifts and breaks.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Resolved issues with cash registers, card scanners and printers.
Answered phone calls to assist customers with questions and orders.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Scanned items quickly to keep lines moving and reduce overall wait time.
Placed merchandise in bags or boxes and gave packages to customers.
Helped customer locate and select appropriate merchandise throughout store.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
June 2017 - August 2018
Peak Foods - Troy, OH
Production Worker
Set up and operated production equipment according to daily work orders and safety procedures.
Moved items between machines, conveyors and transport equipment to meet production needs.
Examined final products for conformance with quality and design standards.
Kept operations area neat and orderly to minimize obstacles.
Attended regular training sessions to increase machine operating skills.
Worked at fast and steady pace to meet production goals.
Accomplished production goals by working with speed and accuracy.
Boxed, labeled and moved items to keep production lines moving swiftly.
Sorted and packaged products to prepare for processing or shipment.
Monitored and evaluated equipment operations to identify failures or malfunctions and troubleshoot issues accordingly.
Setup and adjusted Bowl Sorter machines for daily operations.
February 2017 - August 2018
ENVOY Air, American Airlines Group - Dayton, OH
Ramp Agent
Monitor customer safety during boarding and deplaning and assist customers in a friendly manner
Marshal aircraft on the ramp (e.g
Directing assisting and parking all arriving departing and towed aircraft)
Observe safe ground-handling procedures and maintenance of ground service equipment including the performance of equipment checks
Service aircraft as needed (e.g
Aircraft lavatories potable water window wash deicing and commissary items)
Maintained the safety and security of the ramp at all times
Ensured courteous prompt accurate and careful handling of customer baggage airfreight and company material lifting loading/unloading sorting and transferring baggage freight and company material
Constantly communicated with flight crew personnel and other ground personnel
Operated a variety of machinery and equipment including baggage loader belts diesel pushback tractors and small baggage cart tugs
In cold weather operated aircraft deicing trucks working aloft to spray deicer fluids on assigned airliners
October 2015 - February 2017
FMF Consulting, LLC, Francis Douglas & Associates - Troy, OH
Office Manager, Customer Service Rep
Scheduled and coordinated meetings, appointments, travel arrangements for the President of the company
Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices
Greeted visitors and determined to whom and when they could speak with specific individuals
Opened, sorted, and distributed incoming messages and correspondence
Maintained utmost discretion when dealing with sensitive topics
Developed new filing and organizational practices
Typed documents such as correspondence, drafts, memos, and emails
June 2012 - June 2013
Big Brother Big Sisters Greater Miami Valley, Union Recreation Association - Englewood, OH
Customer Service Representative
Greeted visitors and helped with their orders
Daily cash management responsibilities
Completed special orders and was responsible for daily orders for the store
November 2003 - December 2005
Cassanos Pizzaria - Tipp City, OH
Pizza Manager
Informed customers of delayed food items and offered estimated times to fill orders.
Adhered to company food, safety, quality and sanitation policies.
Responded to customer concerns efficiently, accurately and with detailed information.
Established and managed effective controls for labor and inventory costs.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Completed reports outlining meal numbers, service efficiency and various contributing costs.
Assessed employee schedules for effectiveness and approved all timesheets.
Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Resolved problems or concerns to satisfaction of involved parties.
Operated pizza oven and brick oven along with other kitchen equipment to prepare authentic Italian dishes.
Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
Organized food preparation stations and regularly replenished supplies.
Kept stations stocked and ready for use to maximize productivity.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Recorded customer orders by answering phone or taking information in person.
Placed completed orders at pick-up counter and alerted customers to retrieve items.
Topped crust with sauce, meat, cheese and vegetables.
Prepared breads, subs, salads and other menu items.
Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
Cut pizzas using rocking pizza cutter tool.
Prepared deli and hot sandwiches to meet customer orders.
Took precautions to avoid cross-contamination between food items.
Kept customer and food preparation areas clean and well-organized.
Rolled out dough using pastry sheeting equipment.
Assisted customers, answered questions and resolved complaints.
Retained consistent quality and high accuracy when preparing identical dishes every day.
May 1999 - October 2003
Subway - Englewood, OH
Sub Maker
Maintained clean, well-organized and properly sanitized front counter area to greet customers.
Completed efficient store opening and closing procedures each day.
Kept customer and food preparation areas clean and well-organized.
Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
Stored food properly to prevent spoilage, cross-contamination and illnesses.
Completed opening, closing and shift change tasks by following company guidelines.
Organized food preparation stations and regularly replenished supplies.
Took orders, prepared foods and processed payments in full-service establishment.
Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Trained sandwich artists to apply attention to detail and commitment to quality.
Restocked kitchen supplies by rotating food according to dates.
Informed customers of regular deals or monthly specials to upsell orders.
Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.
Delivered superior customer service focused on quality and meeting customer needs.
Reported food inventory and supplies to management to reorder and maintain adequate stock.
Quickly prepared accurate orders within expected timeframe.
Education and Training
James Madison Norcross, GA
High School Diploma
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