Customer Service Center Representative

Tamika Bonner

*** * **** ** #***, Long Beach, CA, 90806

Telephone: 213-***-****

Email: ********@*****.***

Professional Objective:

To obtain a position as in Marketing/Public Relations that will fully utilize my years of experience in marketing, public relations, office management, sales, leadership, and organization.

Profile:

Highly motivated, goal-oriented, professional seeking a Marketing, Public Relations, Office Administration, Sales, or Leadership position that will fully utilize my experience in creating and implementing marketing/public relations strategy, improving organization, providing strong support to staff, improving time management, developing quality assurance, and committed to achieving superior customer service. Qualifications Summary:

Customer Service & Relations

Oral and Written Communication Skills

Computer Proficiency

General Office Skills

Interpersonal Skills

Research and Development

Analytical Skills

Social Media management

Efficient in Microsoft Office Suites

Macintosh O.Sx

Adobe Photoshop

Illustrator

Knowledgeable in Cision, IMDBPro, Google Docs,

Dropbox

Experience Highlights:

Marketing

● Support various clients with public relations, promotions, and marketing campaigns in the areas of lifestyle, beauty, fashion, orthodontics, consumer products, entertainment, music, hospitality, interior design and spirits.

● Conduct research and other general office duties.

● Worked with editors for editorial placement of clients for potential product sales.

● Maintain event lists and outreach for special events for clients. Planned and implemented media events for client. Outreach for selected talent clients, which included red carpets, interviews, and targeted major brand outreach.

● Researched all outlets that picked up red carpet pictures for clients, and used the images to gain more media exposure. Research and maintain dialogue with sponsors for branded media events.

● Planned and executed over several events, ranging from large-scale art show for Zero Down Art to intimate celebrity lounges, BeautyNoire, events. I have overseen all aspects of event planning. This work ranges from finding appropriate venues to selecting vendors to publicize events through print, electronic, and online media. Public Relations

● Hire and train new interns.

● Contrive pitches for clients to send to print/online editors and bloggers.

● Compile monthly reports, which include press hits and upcoming press hits.

● Updating databases, conducting research and other general office duties. Maintain event lists and outreach for special events for clients.

● Planned and implemented media events for hospitality client.

● Outreach for selected talent clients, which included red carpets, interviews, and targeted major brand outreach. Researched all outlets that picked up red carpet pictures for clients, and used the images to gain more media exposure.

● Began the social media pages for all new clients, showed the client how to gain new followers, and how to engage in everyday social media with fans for more impressions.

Administrative Support

● Performed administrative duties and secretarial support for owners of firm.

● Use Quickbooks to take care of financial tasks, such as making payment for database media lists, creating checks for payment of monthly expenses.

● Organized and prepared various documentation for departments

● Coordinated, managed, and prioritized projects for sales, product placements, and or marketing events

● Proficient use of computer programs and internet to provide accurate scheduling and data records

● Schedule appointments between clients and employees, and owners.

● Provide a full range of assistance to all company departments including office management and staff support

● Hired interns for the company

● Hired cook, servers, bartenders, and dishwashers for the company. Customer Service

● Ability to develop and sustain a secure network of business associates as a result of strong communication

● Direct liaison to customers with expertise in public relations

● Preserved professional privacy and confidentiality of all clients and customers data

● Skilled in strategic listening to ensure optimal customer experiences

● Maintained friendly office environment and professional attitude at all times

● Astute negotiator of customer complaints resulting in favorable conflict resolutions Employment History:

Account Executive -- (Self-Employed) (April 2015 – Present) Los Angeles, CA Public Relations Assistant-- (Self Employed) (October 2013 – April 2015) Los Angeles, CA Wardrobe Assistant Stylist -- (Destination 1610) (April 2012 – October 2013) Los Angeles, CA Captain/Server -- (Special Events Staffing) (April 2012 – June 2015) Los Angeles, CA Barista -- (It’s A Grind) (June 2008 - December 2011) Long Beach, CA Receptionist – (Long Beach Community Action Partnership) (Sept 2007- June 2008) Long Beach, CA Server -- (TGIS – Thank God It’s Sophia) (Oct 2006 – Sept 2008) Long Beach, CA Cashier/Bookkeeper -- (World Market) (Nov 2002 – June 2006) Torrance, CA Education & Training:

University of California, Riverside, Riverside, CA Years: (2008-2010)

Major: Business Administration

Long Beach Community College, Long Beach, CA

Years: (2005-2008)

Major: Business Administration, Fashion

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