Customer Service Medical Billing

SARAH KAHUHIPA

**** ********* *****, ****, ** ***11 775-***-**** ***********@*****.***

PROFESSIONAL PROFILE

Top-performing and customer service oriented professional capable of multi-tasking and prioritizing workloads to ensure timely delivery. Maintains courteous and professional working relationships with employees at all levels of the organization. Possesses management experience necessary to provide leadership, direction, and motivation.

High Academic Honors Recognition / Dean’s List.

Adept at managing time, coordinating details, and balancing competing demands.

Strong leadership skills with an ability to build trust and loyalty within the team dynamic.

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate.

Greenway Prime Suite EHR / Microsoft Word, Excel, and PowerPoint; Types 34 WPM.

KEY QUALIFICATIONS

Greenway Prime Suite EHR HIPAA Compliance Insurance Verification & Reimbursement Processing

Medicare / Medicaid Government Payers Third Party Payers Medical Billing Medical Office

Medical Administrative Patient Registration Medical Practice Management Systems

Introduction to CPT & ICD-10 Coding Medical Terminology

EDUCATION

Ultimate Medical Academy

Associate of Science Degree / Health Sciences - Medical Administrative Assistant, 2020

PROFESSIONAL EXPERIENCE

Walmart – Reno, NV 01/2012 – Present

Customer Service Manager (10/2016 – Current)

Schedule breaks and lunches for associates.

Handle situations in the cash office and audit the registers for mishandling of cash.

Transfer cash by wireless transaction by sending / receiving for the customer.

Assist customers with any complaints and complete authorized overrides, as necessary.

Identify problems, initiate corrective action, and maintain fast and accurate service.

Build relationships and stayed attentive to employees by motivating them to succeed and improve.

Customer Service Associate (04/2014 – 10/2016)

Processed returns and exchanges.

Completed money transfers, bill pay, money orders, and check cashing.

Looked up previous purchases in computer to complete returns and exchanges.

Cashier / Customer Service (01/2012 – 04/2014)

Provided professional and quality customer service and operated register to accurately process transactions.

Operated cash registers and credit card machines as well as conveyor belts.

Provided consistent and outstanding customer service to ensure opportunities for repeat business.

Walgreens – Midland, TX 04/2010 – 10/2011

Cashier / Customer Service

Received payment by cash, check, and credit / debit cards, maintaining all cash and receipts.

Processed transactions and provided prompt and courteous customer service.

Worked as part of a team and interacted with diverse customers and staff members.

Followed all policies as they related to customer confidentiality.

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