Customer Service Engagement Specialist, Social Service, Park&Recreatio

Roy Jackson

*** ******** ****** ****, ***. A St. Paul, MN 55107

***********@*****.*** 651-***-****

SKILLS AND ABILITIES

Self-motivated, dedicated, and dependable

Excellent working in team-fostered environment

Results oriented with established record of integrity and safety

Exhibit excellent judgment and tact combined with problem solving/analytical skills

Ability to multi-task in a fast-paced environment

, Proficient computer (MS Office) skills

EXPERIENCE

Independent School District 622 – Minneapolis, MN

CREED PARAPROFESSIONAL 2015 – current

●Teach a leadership program integrating different cultural backgrounds into the lesson plans.

●Monitor and provide direction to students while correcting inappropriate behavior.

●Collaborate with colleagues to recommend most effective ways to complete tasks.

Community Action Partnership – St. Paul, MN

CIVIC ENGAGEMENT SPECIALIST 2008 – 2008

●Researched and analyzed community needs to develop programs that served their needs.

●Represented the agency in a professional manner when dealing with media and other parties.

●Spoke with community groups on various topics surrounding voter participation and political access.

Blueprint to End Poverty – St. Paul, MN

FELLOWSHIP 2006 – 2007

●Provided individual care, supervision, and safety for those represented and served within the program.

●Tracked statistics, conference information, grant opportunities, and other resource information.

●Planned, developed, and gathered programmatic content for funding proposals and donor reports.

Minnesota Children’s Museum – St. Paul, MN

VISITOR SERVICES 2000 – 2003

●Maintained strong working knowledge of the collection, exhibitions, and services provided by the museum in order to educate staff and the general public.

●Provided exceptional customer service to all museum guests and visitors.

●Coordinated with all key departments on special exhibition training sessions.

●Assisted in the execution of special events and other museum functions.

EDUCATION

UNIVERSITY OF WISCONSIN – RIVER FALLS – River Falls, Wisconsin

Health and Human Services (100+ credits)

References available upon request

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