Customer Service Data Entry
Resume:
SHANNA
URTON
CLARKSVILLE, TN 37042
**********@*****.***
OBJECTIVE
Ambitious and creative professional with superior history and experience, with dedication and enthusiasm and knowledge to achieving high level customer service across various industries. Process driven with keen attention to detail. Offering proven skills to partner with diverse professionals. Demonstrated prioritization, multitasking, and planning abilities. Enthusiastic about using knowledge and skills to support various business operations.
Versatile business professional adept at managing multiple projects with ease. Expert time management methods and professional abilities. Bringing 30 years of excellent professional customer service in multiple professions and business settings.
EDUCATION
Bachelor of Science Criminal Justice University of Phoenix
06/2009
Major in criminal Justice/ Minor in Creative Writing. Thesis- written on Weapons of Mass Destruction
Completed with 3.8 GPA top 5% of my class.
Associate of Science in Computer Science-Networking San Jacinto College
06/1996
EXPERIENCE
Crew-Member ShelWar McDonalds
8/21 – 7/22
Interacted pleasantly with guests to deliver quality customer service. Operated computer systems and entered orders, with preparation and correct delivery of requests, while maintaining control and presentation. Driven success by quickly completing assigned tasks within service goal times.
Electrician Helper Eli
12/19 – 4/21
Assisted Electricians in wiring residential buildings with installation of electrical conduits. Resolved issues with existing systems and replaced malfunctioning parts. Inspected existing wiring to identify short circuits reviewed blue prints and electrical schematics to preform task specifications. Preformed installation, maintenance and tests of electrical components by safely using all equipment and tools, while adhering to company standards and OSHA regulations for work site safety. Listened to directives of senior professionals to complete efficient tasks.
Hub Speicialist AutoZone
03/15 - 08/19
Demonstrated consistent operational excellence to maintain stellar office reputation. Managed work requests, new orders and pricing changes while coordination logistics to verifiable delivery dates. Coordinated team of 12 employees promoting positive work environment through effective communication, active engagement and hands-on assistance. Utilized best practices and protocols while maintaining optimal productivity. Evaluated invoices and shipping paperwork for accuracy and compliance. Improved productivity initiatives, managing accounts, preformed billing, collection and reporting.
Files Clerk for Mayor/ Chief of Police City of Patton Village/Patton Village Police Department
05/10 - 03/15
Automated officer operations, managed client correspondences and tracked records. Monitored officer field activities and addressed administrative functions, quality assurance and process improvements to bolster operational output. Handled requests-for -information, delegated customer service tasks, enforced policies and procedures to achieve goals and objectives. Drafted correspondences and special reports, answered department phone calls and prepared public communications. Collaborated with divisional commanders to maintain consistency in all operations. Reviewed paperwork and case files submitted by officers to verify accuracy and strict policies, monitored evidence inventory, checked crime scene records, including films, evidence bags, and boxes, photos, and converted all old hand written filing system into PDF system by scanning all old files into new filing system in accordance with established procedures while working closely with chief of police and Mayor to deliver project requirements and development Prioritized and organized tasks to efficiently acdcompl8sh goals Juggled multiple projects and tasks to ensure high quality and timely completion of tasks by demonstrating self-reliance by meeting and exceeding workflow needs. Provided excellent service and attention to detail through deep commitment to knowledge and performance. Followed confidentiality rules to preserve data quality and reduce potential information compromise. Filed correspondences and reports accordance, coordinated city records with classification system, data entry, recordkeeping, copied, scanned, filed documents, maintained office records.
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