Office Assistant Center Representative

* ******** *****

Champaign, IL *****

Phone 217-***-****

E-mail ****@*****.***

Lowre D. Young, CAP-OM

Professional

Experience

**** – Present Univ. of Illinois, Div. of Research Safety (DRS) Urbana, IL Senior Project Specialist

Manage correspondence between DRS and regulatory agencies, including the Illinois Emergency Management Agency and the U.S. Nuclear Regulatory Commission, under the general supervision of the Assistant Director. Administer an inventory of radioactive materials on campus, including reports to government agencies. Administer a radiation dosimetry program, including registering new personnel, receiving, exchanging, and shipping monitoring devices, and receiving, distributing, and maintaining records of results. Register lasers, x-ray machines, and other machine- generated radiation sources. Maintain records of registered devices. Coordinate annual updates and bill campus units for registered devices. Coordinate the administrative aspects of a security program for specified radiation sources. Distribute and update public information related to the laser safety and radiation safety programs, including safety manuals, fact sheets, training materials, and website information. Schedule annual laboratory safety audits. Manage safety and waste projects as assigned.

2019 – 2020 Physician Disability Occupational Health Services, LLC. Medical Assistant Independent Contractor – Part-time Position Managed the front desk and handle any necessary clerical duties. Greeting patients visiting the facility, answering any questions they may have, and helping them fill out the required forms. Informing the doctor, nurse, or other healthcare facilitators about impending appointments. Maintained a filing system for all patient documents and reports submitted. Answered phone calls, created appointments, directed the calls as required, and handled all queries. Managed inventory and placed orders as required and transcribed all notes and documents related to treatments.

2018 – 2019 Center of Consumer Feedback, Savoy, IL Call Center Representative – Part-time Position

Surveyed customers who had questions or concerns related to their purchase and service experience. Interact by phone with outside parties collect information or conduct follow-up.

2015 – 2017 Alpha-Care/Rescare Homecare Services Champaign, IL On-Call Scheduler – Part-time Position

Using scheduling software assisted with the assignment of appropriate staff to clients, schedule client services, identify problem situations and assist in problem solving to strive for optimum outcomes.

1999 – 2010 Univ. of Illinois, Div. of Research Safety (DRS) Urbana, IL Staff Clerk/Secretary

Responsible for division’s civil service payroll. Provides training and advice to employees regarding departmental policies and procedures, and training in Microsoft Office applications. Telecommunication Coordinator for department. Maintains inventory of building, vehicle, and equipment keys and issues new keys by means of signature cards. Coordinates purchase of travel arrangements for all DRS staff. Answers the main telephone (multi-line system), discerns the nature of calls, and routes callers to appropriate DRS staff. Responds to routine inquires and requests. Greets visitors and directs them to DRS staff offices. 1996 - 1999 Combe Lab Rantoul, IL

Quality Assurance Officer

Duties included the upkeep of product lines, supervising other employees on the line, assuring the quality of the product, and keeping line supplied with required items. Also responsible for upkeep of paperwork and inventory, entering items in WMS, and reporting labor hours in the computer.

1995 - 1996 Meijer Champaign, IL

Sales Associate 217-***-****

Duties included guest relations and lead cashier.

1988 – 1992 United States Army

Supply Specialist

Receives, inspects, inventories, loads, unloads, segregates, stores, issues, delivers and turns-in organization and installation supplies and equipment. Operates unit level computer. Prepares all unit/organizational supply documents. Maintains automated supply system for accounting of organizational and installation supplies and equipment. Issues and receives small arms. Secures and controls weapons and ammunition in security areas. Schedules and performs preventive and organizational maintenance on weapons. Inspects completed work for accuracy and compliance with established procedures. Coordinates supply activities. Reviews and annotates changes to unit material condition status report. Post transactions to organizational and installation property books and supporting transaction files. Determines method of obtaining relief from responsibility for lost, damaged and destroyed supply items. Education

University of Illinois at Springfield, IL (2012 – 2015) MPA Public Administration

Eastern Illinois University Charleston, IL (2006 – 2009) B.A General Studies

Parkland Community College Champaign, IL

Computer Information Systems: Office Assistant (2005) Administrative Assistant (2008)

Tyner High School, Chattanooga, TN (1984 – 1087)

General

Certificates

Transportation of Hazardous Materials: DOT and IATA Regulations Certified 2021 Microsoft Teams Advanced Training - 2021

Zoom Advance Training - 2021

Human Resources Series for Supervisors and Managers – Completed 10/23/2020 Access Tables Zoom Training – 6/9/2020

Excel 2016 Data Analysis Zoom Training – 6/10/2020 Microsoft Certified Application Specialist August 2013 Certified Administrative Professional Rating 2008 - Continued Certified Office Manager Rating 2008 - Continued

M.P.A. (NASPAA Accredited) May 2013

Microsoft Certified Application Specialist for Office Word 2007 in April 2009 OSHA General Industry Safety & Health March 2009

Computer Information Systems: Office Assistant Certificate, Parkland College 2005 Completed the Ambassador Certificate Program in 2000 Certified Service Professional in 1992

Certified Supply Specialist in 1989

Computer Skills Microsoft Office, Works, WordPerfect, Publisher, Safe-T-Soft Signs, Adobe, Microsoft Teams, Skype, Zoom, PageMaker, Photoshop Elements, Adobe Acrobat and Photo Editor Working knowledge and education experience with Windows and Mac OS operating systems. Working knowledge and education experience with Outlook, Microsoft Teams, and Skype. Office Equipment

Volunteer

Experience

Organization

Membership

Working knowledge of typewriters, adding machines, calculators, copier/printers, fax, scanners, laminating machine, binder-creator, digital camera, and microfiche. Girl Scout Leader 1998 – 2000

Boy Scouts Committee Member 2007 - 2013

One-On-One Mentor 2004 – 2009

International Association of Administrative Professional Member 2004 - Present Pi Alpha Alpha Member

Champaign-Urbana Chapter of International Association of Administrative Chair and Publisher of Chapter Newsletter 2006 - 2010

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