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Traffic Assistant Customer Service

Location:
Tallahassee, FL
Posted:
August 15, 2022

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Resume:

DUWAYNE A. PEART

850-***-****/ adr5nj@r.postjobfree.com

EXECUTIVE SUMMARY

Financial analyst with statistical, budgeting, accounting and forecasting experience.

EXPERIENCE

City of Tallahassee-Community Beautification, Tallahassee, Fl. January 2004 - Present

(Team Leader) Commercial Account Specialist II

Coordinate logistics and billing of all special events

Perform data queries, audits, adjustments and reconciliations on utility accounts

Data mine financial results by identifying and interpreting variances to financial plans and forecasts

Analyze big data and real-time analytics to determine adjustments in service level of commercial accounts

Liaison between Community Beautification to ensure residential/commercial garbage customers are serviced

Oversee commercial contracted setup and billing for all solid waste accounts; over $200 million revenue annually

Part of “Going Green” initiative for citywide recycling program by informing customers the benefits of the program

Team member leading the implementation of the City of Tallahassee utilities switching from Peoplesoft CIS to Umax

Project managed, trained, and reviewed City of Tallahassee Utility Customer Operations on how to setup/start/stop/change solid waste commercial garbage and recycling services

City of Tallahassee-Police Department, Tallahassee, Fl. April 2016 - Present

Special Events Traffic Assistant (SETA)

Assist Police Officers in traffic control of various high volume events

Direct and control all motorized and pedestrian traffic for designated areas

Over The Rainbow Daycare, Midway, Fl. August 2014 – August 2017

Owner/Chief Financial Officer

Screened potential clients

Priced, billed and collection of accounts

Advertised business via flyers, internet, social media and signage

Game Pro’z LLC, Tallahassee, FL April 2006 - June 2009

Owner/Chief Financial Officer

Brick and mortar consumer goods business specializing in video games, clothing and accessories

Screened, interviewed and supervised a staff of 10-12 team associates to manage daily operations

Supply chain & accounting management of purchase orders, customer invoices and shipping requests

Leon County Courthouse-Probation Division, Tallahassee, Fl. March 2002 – Dec. 2003

Probation Technician

Managed bookkeeping for client accounts; over $2 million annually

EDUCATION

Florida A&M University: School of Business & Industry Tallahassee, Fl.

Master of Business Administration – GPA: 3.67

Florida State University: School of Business Tallahassee, Fl.

Finance & Human Resources, Bachelor of Science

TECHNICAL SKILLS

SQL; QuickBooks; PeopleSoft CIS; Microsoft Office Suite; Pivot Tables; V-Lookup; (Flair) Fla. Acct. Info. Resources

ACTIVITIES & AWARDS

Solid Waste “Employee of the Year”; Certified Football Official for State of Florida; Tallahassee “Shining Star” Award



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