Sales Manager

Concord, NC ***** 704-***-**** *********@******.***

ALEXUS PERRY

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. PROFESSIONAL

SUMMARY

SKILLS ● Networking Events

Sales Program

Coordination

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Team Recruiting and

Onboarding

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● Sales Statistics Analysis

Sales Records

Management

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Customer Complaint

Resolution

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● Salesforce Software

● Employee Retention

● Sales Tracking

Licensed for Medicare and

Health with carrier

appointments.

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● Persuasive Selling

● Client Base Retention

TEAM SALES MANAGER 01/2019 to Current

GoHealth, Charlotte, NC

SALES AGENT 01/2018 to 10/2019

Red Ventures, Charlotte, NC

WORK HISTORY

● Handled agents relations issues, enabling quick resolution and client satisfaction.

● Coached employees in successful selling methods and driving performance. Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.

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● Produced contracts, reports, letters, and proposals for clients and for my agents.

● Developed and implemented comprehensive salesperson training program. Held weekly meetings with Program Directors and Program Managers to identify techniques to overcome sales obstacles.

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Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

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My team hit over exceeded sales goal and conversion goal for 18 month straight. During our busy season AEP finished top 5% in the company.

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● Onboarded new employees with training and new hire documentation.

● Accomplished multiple tasks within established timeframes.

● Cross-trained existing employees to maximize team agility and performance.

● Maximized performance by monitoring daily activities and mentoring team members.

● Approved regular payroll submissions for employees. Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

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Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.

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ACCOUNT MANAGER, INSIDE SALES 05/2016 to 01/2018

Apex Consulting Solutions, Charlotte, NC

Offered each customer top-notch, personal service to boost sales and customer satisfaction.

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● Assisted call-in customers with questions and orders. Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

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● Performed cold-calling and follow-ups with leads to secure new revenue. Trained and developed new sales team associates in products, selling techniques and company procedures.

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● Increased sales by offering advice on purchases and promoting additional products.

● Achieved monthly sales goals by promoting product benefits and enrolling new clients.

● Trained and mentored new sales representatives.

● Collected information on sales and service issues to coordinate team-wide resolutions. Established fair pricing structures and finalized contracts to complete purchase agreements with customers.

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● Managed and recorded leads from outbound telephone marketing. Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.

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Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

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Managed over 100 accounts by reviewing and mitigating discrepancies and collaborating with account holders.

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● Set up new accounts, established customer credit, and set up payment methods. Determined needs, delivered solutions and overcame objections through consultative selling skills.

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● Used CRM software to maintain detailed contact logs and account records.

● Wrote sales contracts for orders obtained and submitted orders for processing. Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.

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● Emphasized product features based on analysis of customers' needs. Developed strategic relationships with existing customers by learning preferences and managing regular communications.

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Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

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Early College High School, Concord

Associate of Arts, Associate of Arts, Expected in 08/2024 Hickory Ridge High School, Harrisburg, NC

High School Diploma, 06/2015

EDUCATION

CERTIFICATIONS ● Medicare and Health License - 2019- current

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