Admin/Office, Human Resources, Customer Service, Computer Skills.
Resume:
LINDA M. KARLEN
Tucson, AZ 85741
To Whom It May Concern:
I wish to apply for a position in an office related field - HR Tech/Coordinator, Administrative, Secretarial, Receptionist, Office Coordinator, Clerical, Data Entry, Switchboard, Customer Service, Sales, or a position where my skills can be utilized. A current copy of my resume is enclosed for your review.
As you will note from my resume, I have valuable experience in the fields listed above. I have a good combination of superior communication and interpersonal skills and working knowledge of computerized software utilized in the development of projects such as charts, graphs, electronic mail systems and new filing systems. I also have a great deal of interface background experience and have dealt a great deal with management. I have progressed steadily and can combine my experience and abilities, which could be of great assistance to make a rewarding contribution to your organization.
Thank you for your time and courtesy. I welcome the opportunity for a personal interview to further explain my qualifications. I look forward to hearing from you soon.
Sincerely,
Linda M. Karlen
Enc: Resume
RESUME
LINDA M KARLEN
*******@*******.***
2725 W. Grandbrook St.
Tucson, AZ 85741
OBJECTIVE: Seeking a responsible and challenging position providing opportunity for growth and long term employment utilizing my abilities, education, and experience with solid work performance. I have progressed steadily and can combine my experience and abilities in helping to make a rewarding contribution to the organization.
SKILLS: VARIOUS OFFICE/ADMINISTRATION, COMPUTER SKILLS, CUSTOMER SERVICE, SALES
QUALIFICATIONS: Well developed office/administrative, computer, and customer service skills; 30+ years of experience. Well versed on Company policies and procedures, understand company operations, and can adjust to different challenging assignments and performing duties with accuracy and dependability. Willingness to be crossed trained. I take great pride in my work which is of great importance to me and I strive to exceed expectations.
WORK EXPERIENCE:
2006-2020 - HR TECH/COORDINATOR - CARONDELET HEALTH NETWORK (Transition to Tenet 2016), Tucson, AZ
Provide full range of services to Human Resources Dept. Input, process, upload, audit, monitor, and maintain associate personnel files and data in HRIS (HR Info Systems). Update and maintain computerized records and databases having HR and associate info. Verify, monitor, and update license, certifications, and education required for positions. Ensure the timely processing and auditing of new hire paperwork, terminations, associate change of status, and facility/dept changes - transfers, job titles, leaves/returns, hours, shifts, salary, promotions, demotions, etc. Process address, phone, emergency, and name changes. Set up, input, upload, and monitor Unit Orientations, 90 Day/Annual Performance Eval’s. Act as a ‘lead’ role in my position successfully training associates and delegating work effectively on procedures and processing of paperwork to increase productivity. Provide administrative support to management and HR staff, and work closely with other HR division teams. Assist walk-in associates/customers with HR related needs, also by phone and email. Other responsibilities include subpoena requests, invoice/check request payments, tuition reimbursement, employment verifications, mail/fax distribution, and other related HR assignments.
2005 - PBX OPERATOR - NW MEDICAL CENTER (NURSEFINDERS), Oro Valley, AZ
Operate multi-line switchboard responsible for routing/paging calls to appropriate person (doctor, nurse, staff, patient, etc.) and location in a hospital surrounding. Locate room numbers of various patients and maintain confidential patient requests. Paging security over radio for situations, emergencies, and reporting to locations. Monitoring all alarms (blood bank, pharmacy, code blue, gas, fire, generators, elevators, etc.) and codes for emergencies. Maintain all logs and on-call schedule book for all on-call staff. Perform multiple tasks related to business office procedures/operations.
2004 - SECRETARY - YAMAHA MUSIC SCHOOL, Fountain Valley, CA
Process tuition invoices for payment/collection and receipts/pricing for books, materials, classes. Schedule appointments and prepare paperwork/material for classes. Process letters regarding performances, etc. Maintain records, distribute payroll sheets, prepare/mail literature, interface with customers, phones, filing, and various office duties.
1997-2003 - PHONE CENTER, SALES, CASHIER/RETURNS - HOME DEPOT, Garden Grove, CA
Operate multi-line switchboard assisting with customer needs, pricing, availability, delivery/phone orders, department transfers, etc. Maintain records on weekly schedules, sick log, safety walks, daily recap, delivery labels, markdowns, etc. Customer service and product knowledge assistance. Conducting shrink/product knowledge classes to other associates. Ringing/expediting customers through register/returns with policy/procedure knowledge and duties relating to customer transactions and cash handling.
1994-1997 - VARIOUS OFFICE - TAD TECHNICAL SERVICES CORPORATION, Cerritos, CA
Long/short term assignments relating to various office/customer service positions through an employment agency. Includes Business, Medical (Kaiser), and Construction surroundings - Secretary, Receptionist, Switchboard/Call Center, Data Entry, Clerical, Office, Customer Service, Cashier, Payroll, Records, Billing, etc.
1991-1994 - ACCOUNTING/ADMINISTRATIONS ASST, RECEPTIONIST - FTG DATA SYSTEMS, Stanton, CA
Prepare/process invoices for shipping/billing. Set up/maintain various data bases/records to track orders. Prepare insurance/billing documents for payment. Assist Accounting/Administrations department. Answering/operating busy multi-line switchboard with intercom. Prepare/mail literature, process letters, data entry, greet customers, postage/mail, typing, filing, facsimile, and office duties.
1990-1991 - ORDER ENTRY/INSIDE SALES CLERK - WESTCO VALVE, Garden Grove, CA
Receive, check inventory, and order product for customers through busy phones/facsimile/US Mail, which then were processed into invoice purchase orders/packing slips ready for shipment. Includes recording, processing, distribution, follow-up, maintaining files, and clerical duties.
1984-1990 - CORRESPONDENCE CONTROL CLERK, QUALITY ASSURANCE FILE CLERK, COMMUNICATION CENTER - MCDONNELL DOUGLAS AIRCRAFT CORPORATION, Long Beach, CA
Receive, read, record, process, distribute, follow-up and maintain files of incoming/outgoing contracts; letter, memo, facsimile, etc. between the Company and USAF through electronic, facsimile, US Mail; classified, certified, registered, or Federal Express. Receive/transmit data through computer generated electronic mail interface between C-17 Military Program and USAF, which provided data of all incoming/outgoing contract correspondence and visitation notices. Responsible for all departmental data entry using a tracking system and computer generated charts. Process/correct microfiche for records accountability. Answer phones and clerical duties.
1983-1984 - PHOTOGRAPHER - ANAHEIM PLAZA ONE HOUR PHOTO, Anaheim, CA
Enlarging, printing, developing, and processing photography.
EDUCATION: LOARA HIGH SCHOOL - Anaheim, CA, 1980 -1983 (Graduated with Honors)
Courses - Typing, Bookkeeping, Police Science, Photography, Economics, Business
Honors/Awards - Honor Society, 1980-1983 / Typing Award, 1983
CYPRESS COLLEGE - General Ed towards AA/BA Degree. Courses - Typing II, Psychology, Sociology.
INTERPERSONAL SKILLS: Include good communication ability, high work standards, high achiever, extremely detail oriented, problem solver, ability to multi-task, self-motivated, trustworthy, dependable, responsible, reliable, and good reputation in the workplace.
COURSES/TRAINING: Various computer and business related courses including Microsoft Word/Office, Outlook, Excel, PowerPoint, PeopleSoft/HRMS, Windows/Pen for Windows, Advanced Typing, Beginning Shorthand, Professional Telephone Usage, Ethical Decision Making, and Hazardous Material Safety.
REFERENCES: Available upon request
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