KARLENE COLLIER

Oakland Park, Florida ***** 754-***-**** adr5mp@r.postjobfree.com

Professional Summary

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Skills

Excellent Customer Service skills, Multi tasking

abilities,Proactive, Data entry, office errands

Links

Verbal and Written Communication

Managing Operations and Efficiency

Opening and Closing Procedures

Coaching and Mentoring

Labor and Food Cost Control

Energetic and Enthusiastic

Guest Relations

Goal Attainment

Performance Motivation

Customer Experience Management

Job Assignments

Manufacturing Principles

Meeting Production Goals

Work History

Deli Associate 09/2021 to 04/2022

Winn Dixie Supermarket – Sunrise, FL

Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.

Maintained clean, trash-free workspaces to maximize productivity and safety. Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Sales Representative 02/2019 to 04/2019

Teleperformance USA – North Lauderdale, FL

Provided cleaning and organizing services for homes and offices Shift Manager 12/1996 to 04/2008

Wendys International – Sunrise, FL

Trained and mentored new employees to maximize team performance. Supervised employees and oversaw quality compliance with company standards for food and services.

Kept employees operating productively and working on task to meet business and customer needs.

Coached crew members to optimize performance and motivate toward more efficient work. Exercised composure under pressure and in escalated customer service scenarios. Worked closely with team members to schedule breaks and shifts to meet state regulations. Cooperated with coworkers to improve customer experience and manage storefront. Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team. Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Tracked receipts, employee hours and inventory movements. Managed schedules, accepted time off requests and found coverage for short shifts. Checked building to confirm maintenance and cleaning met code and regulations. Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.

Trained back-up associates and led crew members in managing operations of storefront. Cashier/Customer Service 12/2010 to 05/2012

Wendy's Corporation – Sunrise, FL

Resolved customer complaints and maintained clean and tidy checkout area. Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.

Maintained customer satisfaction with quick and professional handling of product returns. Handled approximately daily credit and cash transactions for customers with accuracy and speed.

Counted money in drawers at beginning and end of each shift. Maintained reports of transactions and greeted customers when entering and leaving establishment.

Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.

Performed cash, card and check transactions to complete customer purchases. Operated cash register to record transactions accurately and efficiently. Used POS system to enter orders, process payments and issue receipts. Maintained current knowledge of store promotions and highlighted sales to customers. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Education

Home Health Aide: General Studies 03/2000

Ruby's Academy - City of Sunrise - Sunrise, FL

J.P.Taravella High - Coral Springs, FL

Willing to relocate: Anywhere

Additional Information

Willing to relocate: Anywhere, Authorized to work in the US for any employer Certifications and Licenses, Home Health Aide, ACHA, Alzhermers Present

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