Customer Service Contract Recruiter
Resume:
Theodore M. Key, Jr. (Ted)
Ashburn, VA 20148 703-***-**** ********@*****.*** S UMMARY
A motivated professional with vast array of knowledge in human resources, administration, leadership, management, and customer service. Strong analytical and problem-solving skills, with a keen sense for following procedures and attention to detail. Exceptional organizational skills and ability to accomplish goals and deadlines with positive results. Able to interact with people at all levels of responsibility and gain confidence and trust of top executives.
S k i l l s
Bi-lingual (Spanish fluent reading, written and spoken), 25 years' experience in using Microsoft Office applications, considered Subject Matter Expert on updating and maintaining database applications, outstanding oral and written communication, managing, developing, training, and motivating personnel. Able to work as a team player or independently.
P R O F E S S I ONAL E X P E R I E N C E S
Yoh Services LLC, Philadelphia, PA
RPO Recruiter (Remote), November 2021 - present
Supported the client by building strong relationships with candidates, Internal Talent Acquisition Team and hiring managers to ensure hiring requirements were met.
Reviewed job descriptions and ensured proper advertisement format for internet job postings and target niche sites.
Effectively sourced, screened, and interviewed candidates to assess skill and cultural fit.
Updated applicant tracking system and Talent Acquisition Team and hiring managers in a timely manner.
Ensured a positive applicant experience through Interview and hiring process. Suez North America, Trevose, PA
Contract Recruiter (Remote), June 2021 - November 2021
Worked closely with Human Resource Business Partners, hiring managers and key partners in a region to implement business-aligned recruiting strategies that yield measurable results and transition through recruiting, hiring, and handoff to Onboarding.
Participated in full life cycle recruiting including but not limited to: Gaining an understanding of the business need; post job opportunities; screen and process resumes, schedule interviews and solicit feedback, and test applicants for specific job openings where applicable.
Partnered with both internal and external resources to build a diverse candidate pipeline for all roles. Engage in regional diversity partnerships and activities with local organizations through creative methodologies that result in brand awareness regarding opportunities and careers.
Track and monitor analytics throughout the complete recruiting cycle to analyze and leverage data for the identification of trends and the adjustment of strategies/activities to improve results. 2 Theodore M. Key, Jr.
BrightView Landscape Services, Sterling, VA
Regional Recruiter, February 2017 - April 2021
Recruited for professional and field positions in Mid-Atlantic Region (VA, DC, MD, DE, NC)
Identified and evaluated sourcing strategies and techniques for local Markets and determined best practices
Created a sourcing strategy establishing BrightView as an "Employer of Choice" In local communities, including advertising, job posting, branch visits, community organization sponsorships
Built and sustained community-based relationships
Represented BrightView at job fairs, school and community events, etc. while building sustainable relationships in the surrounding communities
Established and managed pipeline of potential employees, and partnered with branch management teams to anticipate, determine, and fulfill crew recruiting needs
Screened candidates for referral to Production and Account Managers for hiring consideration, including conducting interviews in both English and Spanish
Participated in weekly market and branch production meetings to develop understanding of business practices
Used applicant tracking system to record and administer candidate information and hiring decisions
Trained and coached Production Managers in interviewing and selection skills
Conducted exit interviews of crew employees who voluntarily resigned BrightView Landscape Service, Chantilly, VA
Account Manager, February 2013 - February 2017
Develop and maintained long-term relationships with clients and subcontractors ensuring consistency of service
Managed subcontractors and landscape services provided to clients to ensure work that was being performed
Created and sold enhancement ideas to customer (proactively and per request)
Assisted when resolving service issues when needed
Sourced and recruited new service partners
Conducted monthly Quality Site Assessments (QSAs) of subcontractors' work on clients' sites
Communicated with Internal team members to provide documentation from site visits
Planned daily routes
Tracked daily reports
Ruppert Landscapes, Gainesville, VA
Field Manager, February 2012 - December 2012
Managed labor and crew in the field making sure quality and job hours were met
Trained and develop team members
Develop and maintain good relationships with client on jobs
Inspected and managed quality of work, completed property service reports and reviewing with client
Upsold extras using T&M tickets
2 Theodore M. Key, Jr.
Regularly maintained truck and trailer in clean and good working order Key Lawn Care, Haymarket, VA
Owner/Operator, March 2008 - February 2013
Managed day to day operations for commercial and residential landscape business for 5 years.
Quickly grew business to 50 regular clients performing lawn care services
Estimated and sold enhancements to existing clients
Inspected completed work to ensure high quality standard E D U C A T I ON
Northern Virginia Community College, Alexandria, VA Accounting and Business Administration, 1995- 1997 Washington-Lee High School, Arlington, VA
General Studies, 1994
V o l u n t e e r Work
Security Detail at Park Valley Church: 3 years of volunteering - Working closely with the staff at Park Valley Church and served on the Security Team.
Helping Hands: 2 years of volunteering - Worked with organization on projects/remodeling homes of people in need.
CUA Umpire: Baseball Umpire U-13, U-15, U-18.
References Available Upon Request
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