Angela Rosa

Sacramento, CA *****

adr5lu@r.postjobfree.com

+1-415-***-****

• E-commerce Call Center/ Marketing, Pittsburg, CA - May 2018 -July 2019 Carcovers.com, Pittsburg, CA ~ High volume inbound/outbound service calls, Zendesk, marketing via social media and local community, achieved and exceeded goals and deadlines every week, mailroom,Dropship, worked close with warehouse to coordinate delivered and orders, answering any and all questions for customers, cold calling, acquiring accounts, provided excellent customer service to our E-commerce customers via online, instant chat, and e-mail.

• Receptionist/Bookkeeper- Nov.2017-April 2018

Auto tek/Horizon Smog, Antioch, CA ~ Answering multiple phone lines maintain flow of office, cashier, accounting/ data entry, Quickbooks, over seeing all 6 locations day to day procedures. Ensuring that customers are pleased. Writing Customers up for automotive repair and smog checks, opening and closing procedures. Microsoft, Google Suite.

• Third Party Proposition Player Banker- July 2017-Nov.2017 PT Gaming, San Pablo, CA ~ Over seeing card games, making sure patrons of the casino are not cheating and dealers are following proper procedures and payout of winnings and bonuses. Keeping track of winning percentage per week, quick mental math.

• Cellphone Technician- Jan.2016-May.2017

Wireless Lifestyle, Antioch, CA ~ Accommodate clients in office and over the phone, physical repairs of screens and internal components, Troubleshooting, install anti-virus software, assists customer with any questions or concerns. Filing, faxing, emails, assisted sales team when needed, maintain inventory, receive payments

• Bank Teller- Dec.2009-June 2010

Bank of the West, Crockett, CA ~ Handled deposit, withdrawals, money orders, issued cashier and travelers’ checks, credit card advances, balanced cash drawers, transfer funds and accept loan payments, data entry, Performed telephone transactions Call Center Representative- Dec.2006- Dec.2009

• Bank of the West, Walnut Creek, CA ~ Performed data entry of personal information, Call center procedures, 300+ inbound call, input fraud claims to Adobe, inner office help desk, Managed transfers between accounts

Authorized to work in the US for any employer

Work Experience

Call Center Rep./E-commerce Marketing

Carcovers.com - Pittsburg, CA

July 2018 to June 2019

High volume inbound/outbound service calls, Zendesk, marketing via social media and local community, achieved and exceeded goals and deadlines every week, mailroom, dropship,worked close with warehouse to coordinate delivered and orders, answering any and all questions for customers, cold calling, acquiring accounts, provided excellent customer service to our ecommerce customers via online, instant chat, and e-mail.

Receptionist/ Bookkeeper

Auto tek/Horizon - Antioch, CA

November 2017 to April 2018

Answering multiple phone lines maintain flow of office, cashier, accounting/ data entry via Quickbooks, over seeing all 6 locations day to day procedures. Ensuring that customers are pleased. Writing Customers up for automotive repair and smogs, opening and closing procedures. Third Party Proposition Player Banker

PT Gaming - San Pablo, CA

July 2017 to November 2017

Over seeing card games, making sure patrons of the casino are not cheating and dealers are following proper procedures and payout of winnings and bonuses. Keeping track of winning percentage per week, quick mental math. Cellphone Technician

Wireless Lifestyle - Antioch, CA

January 2016 to May 2017

Accommodate clients in office and over the phone, physical repairs of screens and internal components, Troubleshooting, install anti-virus software, assists customer with any questions or concerns. Filing, faxing, emails, assisted sales team when needed, maintain inventory, receive payments Bank Teller

Bank of the West - Crockett, CA

December 2009 to June 2010

Handled deposit, withdrawals, money orders, issued cashier and travelers’ checks, credit card advances, balanced cash drawers, transfer funds and accept loan payments, data entry, Performed telephone transactions

Call Center Representative/Help Desk

Bank of the West - Walnut Creek, CA

December 2006 to December 2009

Performed data entry of personal information, Call center procedures, 300+ inbound call, input fraud claims to Adobe,inner office help desk, Managed transfers between accounts Education

High School Diploma

Pittsburg, CA

September 2001 to June 2005

Some college in General Studies

Contra Costa College - San Pablo, CA

Skills

• Zendesk

• Live Chat

• Banking

• E-Commerce

• Software Troubleshooting

• Active Directory

• Network Support

• Technical Support

• Troubleshooting

• Microsoft Windows Server

• Help Desk

• Salesforce

• Desktop Support

• Cold Calling

• Remote Access Software

• Automotive Repair

• IT Support

• Operating Systems

• VoIP

• Microsoft Office

• Google Suite

• Typing

• Databases

Links

http://Carcovers.com

Contact this candidate