Data Entry Center Representative
Resume:
Angela Rosa
Sacramento, CA *****
*************@*****.***
• E-commerce Call Center/ Marketing, Pittsburg, CA - May 2018 -July 2019 Carcovers.com, Pittsburg, CA ~ High volume inbound/outbound service calls, Zendesk, marketing via social media and local community, achieved and exceeded goals and deadlines every week, mailroom,Dropship, worked close with warehouse to coordinate delivered and orders, answering any and all questions for customers, cold calling, acquiring accounts, provided excellent customer service to our E-commerce customers via online, instant chat, and e-mail.
• Receptionist/Bookkeeper- Nov.2017-April 2018
Auto tek/Horizon Smog, Antioch, CA ~ Answering multiple phone lines maintain flow of office, cashier, accounting/ data entry, Quickbooks, over seeing all 6 locations day to day procedures. Ensuring that customers are pleased. Writing Customers up for automotive repair and smog checks, opening and closing procedures. Microsoft, Google Suite.
• Third Party Proposition Player Banker- July 2017-Nov.2017 PT Gaming, San Pablo, CA ~ Over seeing card games, making sure patrons of the casino are not cheating and dealers are following proper procedures and payout of winnings and bonuses. Keeping track of winning percentage per week, quick mental math.
• Cellphone Technician- Jan.2016-May.2017
Wireless Lifestyle, Antioch, CA ~ Accommodate clients in office and over the phone, physical repairs of screens and internal components, Troubleshooting, install anti-virus software, assists customer with any questions or concerns. Filing, faxing, emails, assisted sales team when needed, maintain inventory, receive payments
• Bank Teller- Dec.2009-June 2010
Bank of the West, Crockett, CA ~ Handled deposit, withdrawals, money orders, issued cashier and travelers’ checks, credit card advances, balanced cash drawers, transfer funds and accept loan payments, data entry, Performed telephone transactions Call Center Representative- Dec.2006- Dec.2009
• Bank of the West, Walnut Creek, CA ~ Performed data entry of personal information, Call center procedures, 300+ inbound call, input fraud claims to Adobe, inner office help desk, Managed transfers between accounts
Authorized to work in the US for any employer
Work Experience
Call Center Rep./E-commerce Marketing
Carcovers.com - Pittsburg, CA
July 2018 to June 2019
High volume inbound/outbound service calls, Zendesk, marketing via social media and local community, achieved and exceeded goals and deadlines every week, mailroom, dropship,worked close with warehouse to coordinate delivered and orders, answering any and all questions for customers, cold calling, acquiring accounts, provided excellent customer service to our ecommerce customers via online, instant chat, and e-mail.
Receptionist/ Bookkeeper
Auto tek/Horizon - Antioch, CA
November 2017 to April 2018
Answering multiple phone lines maintain flow of office, cashier, accounting/ data entry via Quickbooks, over seeing all 6 locations day to day procedures. Ensuring that customers are pleased. Writing Customers up for automotive repair and smogs, opening and closing procedures. Third Party Proposition Player Banker
PT Gaming - San Pablo, CA
July 2017 to November 2017
Over seeing card games, making sure patrons of the casino are not cheating and dealers are following proper procedures and payout of winnings and bonuses. Keeping track of winning percentage per week, quick mental math. Cellphone Technician
Wireless Lifestyle - Antioch, CA
January 2016 to May 2017
Accommodate clients in office and over the phone, physical repairs of screens and internal components, Troubleshooting, install anti-virus software, assists customer with any questions or concerns. Filing, faxing, emails, assisted sales team when needed, maintain inventory, receive payments Bank Teller
Bank of the West - Crockett, CA
December 2009 to June 2010
Handled deposit, withdrawals, money orders, issued cashier and travelers’ checks, credit card advances, balanced cash drawers, transfer funds and accept loan payments, data entry, Performed telephone transactions
Call Center Representative/Help Desk
Bank of the West - Walnut Creek, CA
December 2006 to December 2009
Performed data entry of personal information, Call center procedures, 300+ inbound call, input fraud claims to Adobe,inner office help desk, Managed transfers between accounts Education
High School Diploma
Pittsburg, CA
September 2001 to June 2005
Some college in General Studies
Contra Costa College - San Pablo, CA
Skills
• Zendesk
• Live Chat
• Banking
• E-Commerce
• Software Troubleshooting
• Active Directory
• Network Support
• Technical Support
• Troubleshooting
• Microsoft Windows Server
• Help Desk
• Salesforce
• Desktop Support
• Cold Calling
• Remote Access Software
• Automotive Repair
• IT Support
• Operating Systems
• VoIP
• Microsoft Office
• Google Suite
• Typing
• Databases
Links
http://Carcovers.com
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