Customer Service Representative

DONNA TISDALE

**** ********* **., *********, ** *7921 · 865-***-****

*********@*****.***

EXPERIENCE

SEPTEMBER 2020-CURRENT

JEWELRY TELEVISION - SENIOR CUSTOMER CARE REPRESENTATIVE AND PART OF THE CUSTOMER EXPERIENCE TEAM FROM MY HOME OFFICE

• As a Senior Customer Service Representative, Level 2 Agent, I take sales calls, service/escalated customer calls, and new customer calls all while maintaining a high level on all of my statistics including login percentage, upsells and warranty sales, # of items per cart and quality assurance tests on my calls. Promoted at 6 months.

• In July, I was in the top 22 of 600 agents, in the Master Level, which is the top level in Customer Service with many compliments given to my supervisors and many more expressed only to me during phone calls.

• Manage back-to-back phone calls at time while multitasking and doing all necessary notations on all accounts concerning the customer's needs, problems and resolutions.

• Correspond by email with various departments to solve customer issues, help de- escalate an escalated customer and come up with solutions for issues related to customer accounts.

• I work from home and have a dedicated office with AT&T fiber optics for internet.

• I work full time, flexible days with some weekends and holidays and work 2:00 pm to 10:30 pm shift.

• As we keep a few chat windows open to reach supervisors and other agents, i interact with others to get to know my team members answer questions from Level 1 agents as well as asking questions of supervisors when I need assistance on a call.

• My team has the top scores in multiple statistical areas most months.

• I enjoy helping level one agents when they call the customer experience team, the senior agents, to answer questions, help with a problem or take over a call.

• Manage 10 software programs as needed to do my job.

• My main focus is on the customer and providing “wow” service to each and every call. To this end, as a senior level rep, i have authority to offer discounts, refund different charges, send free merchandise to customers, file claims for lost items, expedite shipping, call customers back with permission of a supervisor and more to make sure our customers are happy.

MARCH 2020 TO MAY 2020

WHOLE FOODS – PREPARED FOODS CUSTOMER SERVICE REPRESENTATIVE

• Working in the prepared foods section of Whole Foods, opening, running and closing the chef’s case and the flex area. I did both opening and closing tasks. SEPTEMBER 2019 – FEBRUARY 2020

LOWES APPLIANCE CUSTOMER SERVICE SALES ASSOCIATE

• Learn all computer systems needed for appliance sales 2

• Greet all customers and take care of their needs, giving them a great customer experience.

• Keep stock refilled and down stocked

• Open or close the department

• Sold over $100,000 in appliances each month

• Knowledge of all appliances on the floor and online at lowes.com

• Assist all customers and help them determine their needs with specific questions 1998-CURRENT

MUSIC-N-MOTION, INC. FOUNDER/CEO

• All administrative office management activities

• Recruiting, interviewing, hiring and training new employees

• Customer correspondence by phone and email with as many as 2000 customers enrolled in the program

• Managed, organized and ran a home office as my primary work space for 21+ years now

• Managing up to 25 employees

• Payroll, accounts receivable and accounting payable

• Scheduling classes in all cities to meet employee schedules

• Holding training meetings monthly in Knoxville and Nashville

• Invoicing and collections

• Graphic design for all marketing needs

• Creation of new curriculum monthly

• Managed the books of the business through Quick Books

• Creation and emailing of monthly newsletters to customers

• Teaching high energy music and movement classes to children

• Designing methods of growth for the corporation

• Handling all IRS correspondence and reports quarterly BURELL BUILT, EXTERIORS LLC – 2009-2018

OFFICE MANAGER

• All customer service including to include phone, email, and in person contact

• Worded remotely from my home office

• All bookkeeping including payroll and IRS reporting.

• Meeting customers to sign contacts and receive payments.

• Ordering supplies from Lowes and Home Depot through the contractor’s customer service area.

• Assigning new jobs to the correct members of the company team.

• Going to job sites to meet vendors, accept shipments or pay for supplies. 1988-2005

NIXONS DELI

• Preparing food prior to store opening

• Taking customer orders and making sandwiches

• Running the cash register

• Servicing all customer needs

• Keeping all surfaces clean

3

EDUCATION

JUNE 1981-MAY 1983

ACCOUNTING - AUBURN UNIVERSITY AT MONTGOMERY

MAY 1981

ROBERT E LEE HIGH SCHOOL

SKILLS

• Providing great Customer Service

• Sales

• Ability to De=-escalate a customer

• Ability to express empathy when needed

• Employee Management

• Training and Education

• Food Service Customer Service

• Retail

• Elderly Care

• Time Management

• Ability to work without supervision

• Great People and Social Skills

• Bookkeeping (Quick Books)

• Organization

• Graphic Design

• Marketing

• Organization

• Finance and Accounting

• Great computer skills

• Easily Learn New Software Programs

• Multitasking

• Provided excellent service to customers by

phone, email and chat.

• Friendly and professional on all calls

Contact this candidate