Operations Manager Branch
Resume:
MUHAMMAD WAQAS
Mobile: 034*-*******
Email Id: ****************@*****.***
Address: Abdullah Street 13- Captain Jamal Road Near Afzal General Store Sanda Kalan Lahore.
Professional Experience
Company FAYSAL BANK LTD (Lahore, Pakistan)
Job Title: Operations Manager (AVP)
Period: 27 Aug 2020 – Present
Job Profile
o Direct supervision of Account Opening & Closing, Accounts maintenance, Term Deposits placement and its maintenance.
o Co-ordinate with Branch Manager to achieve standard quality and productivity standards.
o Ensure that unclaimed deposits are transferred to SBP in accordance with their instructions.
o Ensure that Zakat and other government taxes are correctly deducted and deposited with the relevant authorities.
o Ensure that all SBP, HO and other regulatory reports are sent to the respective departments on or before due dates.
o Exercise strict controls to minimize the transactions carrying exceptions. Arrange for reporting of exceptional transactions to HO till resolved. Liaise with business units for early resolution of the exceptions.
o Impart training to subordinates to develop core competencies enabling to create a backup.
o Maintain records for the department to furnish accurate MIS reports to HO and returns to SBP.
o Maintenance of accruals and profit rates on all deposit products. o Monitor opening of accounts (local & foreign) in accordance with guidelines provided by SBP Prudential Regulations
o Periodic review of KYC
o Supervise to Handle standing instructions of the customer o Supervise of stop payment requests of customers and timely follow-up all outstanding items.
o Ensure all policies & procedures are in place while handling cheque books (issuance and stocks)
o Ensure timely dispatch of all customer statements on regular basis. o Ensure that all dormant accounts are regularly reviewed and operation in these accounts is in line with the established procedures. o Ensure that customer signatures are captured/amended in the data base on a daily basis in order to mitigate risk.
o Maintain proper record of Account Opening forms, Term Deposit Account Opening Forms and other relevant data enabling easy retrieval in future. Previous Job History
Company : SUMMIT BANK LTD (Lahore, Pakistan)
Job Title: Operations Manager (AVP1)
Period: 22 FEB 2012 to 24-AUG-2020
Educational Background
MASTER
M.A (2017) University of Punjab Lahore, Pakistan
BECHOLAR OF ARTS
B.A (2010) University of Punjab Lahore, Pakistan
TECHNICAL SKILLS & CORE COMPETENCIES
o MS Word
o Excel
o Good correspondence skills
o High verbal and written communication skills
o Stress tolerance
o Well-organized
o Friendly and polite
o Teamwork
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