Customer Service Rep
Resume:
Associate of Science -
Pharmacology
Bryman College
San Francisco, CA
High School Diploma
Berkeley High School
Berkeley, CA
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Insightful, enthusiatic team player with over 10 years of experience directing daily activities to lead operations. Proven track record of developing targeted business operations plans and implementing improvements. Decisive leader highly competent in establishing and achieving ambitious goals and quality standards.
Manager
09 Construction Bossier City, LA
TAHIRA ”
HOLLOMON
CONTACT
*********@*****.***
Sacramento, CA 94203
EDUCATION AND
TRAINING
SUMMARY
SKILLS
• Sales Techniques
• Marketing
• Staff development
• Project management
• Workforce Management
• Issue and conflict resolution
• Good work ethic
• People skills
• Computer skills
EXPERIENCE
Trained employees on additional job positions to
maintain coverage of roles.
•
Assigned tasks to associates to fit skill levels and maximize team performance.
•
06/2017 - 01/2020
01/2013 - 09/2015
Loan Processor
Proactive Assets & Realty Emeryville, CA
Loan Processor
Ameriquest Mortgage Rancho Cordova, CA
Recruited and hired qualified candidates to fill open positions.
•
Completed thorough opening, closing and shift
change functions to maintain operational standards each day.
•
Developed lucrative marketing plans to maximize
profits.
•
Enhanced team member performance through use
of strategic and tactical approaches, motivational coaching and training.
•
Reviewed and verified borrowers' income, credit
reports and property appraisals to prepare
documents for underwriting.
•
Supported loan officiant and underwriter teams by
ensuring timely, judicious and accurate loan
processing.
•
Communicated with customers in person and via
telephone to answer questions, process
transactions and resolve issues.
•
• Created and completed loan submission packages.
Maintained fast-paced schedule by consistently
providing satisfactory application approval
turnaround times.
•
Organized loan files, updated databases, prepared
general correspondence and communicated with
stakeholders.
•
Evaluated financial statements and contacted
institutions and customers to clarify details.
•
Discussed loan needs and financial histories with
clients and conveyed information regarding
application processes.
•
Reviewed and verified borrowers' income, credit
reports and property appraisals to prepare
documents for underwriting.
•
• Supported loan officiant and underwriter teams by 05/2010 - 11/2012
04/2009 - 05/2010
Executive Director
Kingdom Builders Ministry Rancho Cordova, CA
Help Desk Specialist
Blue Shield of CA San Francisco, CA
ensuring timely, judicious and accurate loan
processing.
• Created and completed loan submission packages.
Managed conditions sent from underwriting
departments.
•
Organized loan files, updated databases, prepared
general correspondence and communicated with
stakeholders.
•
Evaluated financial statements and contacted
institutions and customers to clarify details.
•
Shared mission of organization with public through successful community outreach and marketing
strategies.
•
Formed programs to meet philanthropic interests
and support organizational strategy.
•
Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
•
Established strategic direction and goals to
accomplish objectives.
•
Liaised with board, staff and other stakeholders to lead multi-year strategic planning process.
•
Cultivated and maintained relationships with
funding organizations to secure financial resources.
•
Developed funding to support staff, partners and
strategic objectives.
•
Supported customers with password resets and
account customization.
•
Collaborated with customer service and sales
colleagues to resolve issues.
•
Initiated shipments to send equipment to clients
and tracked return shipments.
•
Upgraded laptops/desktops, improving speed and
performance.
•
Contact this candidate