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Customer Service Rep

Location:
Sacramento, CA
Salary:
negotiable
Posted:
August 15, 2022

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Resume:

**/**** - **/****

**/****

Associate of Science -

Pharmacology

Bryman College

San Francisco, CA

**/****

High School Diploma

Berkeley High School

Berkeley, CA

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Insightful, enthusiatic team player with over 10 years of experience directing daily activities to lead operations. Proven track record of developing targeted business operations plans and implementing improvements. Decisive leader highly competent in establishing and achieving ambitious goals and quality standards.

Manager

09 Construction Bossier City, LA

TAHIRA ”

HOLLOMON

CONTACT

adr5l0@r.postjobfree.com

318-***-****

Sacramento, CA 94203

EDUCATION AND

TRAINING

SUMMARY

SKILLS

• Sales Techniques

• Marketing

• Staff development

• Project management

• Workforce Management

• Issue and conflict resolution

• Good work ethic

• People skills

• Computer skills

EXPERIENCE

Trained employees on additional job positions to

maintain coverage of roles.

Assigned tasks to associates to fit skill levels and maximize team performance.

06/2017 - 01/2020

01/2013 - 09/2015

Loan Processor

Proactive Assets & Realty Emeryville, CA

Loan Processor

Ameriquest Mortgage Rancho Cordova, CA

Recruited and hired qualified candidates to fill open positions.

Completed thorough opening, closing and shift

change functions to maintain operational standards each day.

Developed lucrative marketing plans to maximize

profits.

Enhanced team member performance through use

of strategic and tactical approaches, motivational coaching and training.

Reviewed and verified borrowers' income, credit

reports and property appraisals to prepare

documents for underwriting.

Supported loan officiant and underwriter teams by

ensuring timely, judicious and accurate loan

processing.

Communicated with customers in person and via

telephone to answer questions, process

transactions and resolve issues.

• Created and completed loan submission packages.

Maintained fast-paced schedule by consistently

providing satisfactory application approval

turnaround times.

Organized loan files, updated databases, prepared

general correspondence and communicated with

stakeholders.

Evaluated financial statements and contacted

institutions and customers to clarify details.

Discussed loan needs and financial histories with

clients and conveyed information regarding

application processes.

Reviewed and verified borrowers' income, credit

reports and property appraisals to prepare

documents for underwriting.

• Supported loan officiant and underwriter teams by 05/2010 - 11/2012

04/2009 - 05/2010

Executive Director

Kingdom Builders Ministry Rancho Cordova, CA

Help Desk Specialist

Blue Shield of CA San Francisco, CA

ensuring timely, judicious and accurate loan

processing.

• Created and completed loan submission packages.

Managed conditions sent from underwriting

departments.

Organized loan files, updated databases, prepared

general correspondence and communicated with

stakeholders.

Evaluated financial statements and contacted

institutions and customers to clarify details.

Shared mission of organization with public through successful community outreach and marketing

strategies.

Formed programs to meet philanthropic interests

and support organizational strategy.

Maintained accountability for operational and fiscal integrity, effectively managing designated budget.

Established strategic direction and goals to

accomplish objectives.

Liaised with board, staff and other stakeholders to lead multi-year strategic planning process.

Cultivated and maintained relationships with

funding organizations to secure financial resources.

Developed funding to support staff, partners and

strategic objectives.

Supported customers with password resets and

account customization.

Collaborated with customer service and sales

colleagues to resolve issues.

Initiated shipments to send equipment to clients

and tracked return shipments.

Upgraded laptops/desktops, improving speed and

performance.



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