SHANIA TAYLOR

**** ********* **** ******** ** ***32 ·

229-***-****

adr5kb@r.postjobfree.com

Enthusiastic receptionist bringing expertise in front desk office support. Excellent ability to build positive rapport with customers, maintain professional appearance and uphold strong public image. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

EXPERIENCE

07/2020– 05/2022

CUSTOMER SERVICE REPRESENTATIVE (CSR), Synovus bank

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Documented conversations with customers to track requests, problems, and solutions.

Assisted customers in making payments on accounts and setting up payment plans.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

Upheld strict quality control policies and procedures during customer interactions.

Asked probing questions to determine service needs and accurately input information into electronic systems. Relayed productive customer feedback to marketing teams.

Exceeded company productivity standards on consistent basis.

Consulted with customers to determine best methods to resolve service and billing issues.

Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.

Escalated customer concerns, store issues and inventory requirements to supervisors.

Made outbound calls to obtain account information.

Assessed customer needs and upsold products and services to maximize sales.

Reviewed customer account information to determine current issues and potential solutions.

06/2018 – 07/2020

PATIENT SERVICE REPRESENTATIVE, AUROA WEST ALLIS MEDICAL CENTER

Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

Ran statements each month to review outstanding balances and identify accounts in need of collection processing.

Checked claims for errors, corrected issues and mailed out promptly.

Checked daily doctor schedules and verified insurance.

Ran credit card batches and balanced deposits on daily basis.

Scheduled and confirmed patient appointments with patients and healthcare professionals. Documented and managed patient information using EPIC.

Scheduled patient appointment and procedures with EPIC.

EDUCATION

JUNE 2019

HIGH SCHOOL DIPLOMA, RIVERSIDE university high school

4.0 GPA student

Honor Roll

JROTC member

SKILLS

Typing 35 WPM

Data Entry

Active listening

Problem solving

People skills

Customer Online Navigation

Reliable App management

Login assistance

Making payments online

Call Center Operations

Conflict mediation

Customer relations

Problem-solving abilities

Technologically savvy

Manage Basic accounting

co-pays and updated demographic information via computer upon patient check-in.

Money Handling

Microsoft Proficiency

Exceptional customer service

Excellent communication skills

Practiced knowledge of bank security systems Approachable

Fast learning

Salesforce experience

Creativity

Computer Literacy

Leadership

Attention to detail

Time management

40 wpm

Epic

Help desk skills

Medical Scheduling

Sales

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