Service Representative Data Entry
Resume:
SHANIA TAYLOR
**** ********* **** ******** ** ***32 ·
************@*****.***
Enthusiastic receptionist bringing expertise in front desk office support. Excellent ability to build positive rapport with customers, maintain professional appearance and uphold strong public image. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
EXPERIENCE
07/2020– 05/2022
CUSTOMER SERVICE REPRESENTATIVE (CSR), Synovus bank
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Documented conversations with customers to track requests, problems, and solutions.
Assisted customers in making payments on accounts and setting up payment plans.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Upheld strict quality control policies and procedures during customer interactions.
Asked probing questions to determine service needs and accurately input information into electronic systems. Relayed productive customer feedback to marketing teams.
Exceeded company productivity standards on consistent basis.
Consulted with customers to determine best methods to resolve service and billing issues.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Made outbound calls to obtain account information.
Assessed customer needs and upsold products and services to maximize sales.
Reviewed customer account information to determine current issues and potential solutions.
06/2018 – 07/2020
PATIENT SERVICE REPRESENTATIVE, AUROA WEST ALLIS MEDICAL CENTER
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
Checked claims for errors, corrected issues and mailed out promptly.
Checked daily doctor schedules and verified insurance.
Ran credit card batches and balanced deposits on daily basis.
Scheduled and confirmed patient appointments with patients and healthcare professionals. Documented and managed patient information using EPIC.
Scheduled patient appointment and procedures with EPIC.
EDUCATION
JUNE 2019
HIGH SCHOOL DIPLOMA, RIVERSIDE university high school
4.0 GPA student
Honor Roll
JROTC member
SKILLS
Typing 35 WPM
Data Entry
Active listening
Problem solving
People skills
Customer Online Navigation
Reliable App management
Login assistance
Making payments online
Call Center Operations
Conflict mediation
Customer relations
Problem-solving abilities
Technologically savvy
Manage Basic accounting
co-pays and updated demographic information via computer upon patient check-in.
Money Handling
Microsoft Proficiency
Exceptional customer service
Excellent communication skills
Practiced knowledge of bank security systems Approachable
Fast learning
Salesforce experience
Creativity
Computer Literacy
Leadership
Attention to detail
Time management
40 wpm
Epic
Help desk skills
Medical Scheduling
Sales
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