Customer Service General Manager

Ahmed B. Mozumdar

General Manager

Phone 775-***-****

E-mail *******@*****.***

LinkedIn https://www.linkedin.com/in/ahmed-mozumdar/ Coordinated General Manager with more than 25 years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of the hospitality industry and business administration. Work Experience

Sep 2020 - Present General Manager

Aimbridge Hospitality - Fairfield Inn & Suites by Marriott - Temple, TX

● Oversaw P&Ls and achieved margin targets

● Training hiring

● Front office and back office

Feb 2015 - Sep 2020 General Manager

Extended Stay America - Houston, TX

● Responsible for managing property operations on a day to day basis to achieve guest satisfaction, profitability, and efficiency

● Maintaining standards set by the company

● Assure optimum performance and continual improvement in Key Performance Indicators

Aug 2013 - Feb 2015 Guest & Logistic Services U.S. Air Force Kirtland Air Force Base - Albuquerque, NM

● Servicing Distinguish Visitors of U.S Forces

● Cross trained as Logistics Tech

Mar 2008 - Jul 2013 Nutritional Services Director

Sun Healthcare Group - Albuquerque, NM

● Planning and executing all food and beverage purchases for approximately 120 residents and staff members in over 100 rooms.

● Managed a monthly food and beverage budget totaling approximately $20-22K.

● Collaborating with dieticians and physicians, planned diets for rehabilitation and long-term residents.

● Adhered to State and Federal Department of Health regulations. June 2007 - Jan 2008 Hotel Assistant Manager

Resorts at Squaw Creek - Olympic Valley, CA

● Supervised all evening staff, overseeing the safety and security of the resort

● Greeted all V.I.P guests

● Assisted all other department heads of the resort

● Adhered to all resort policies resulting in a perfect safety rating

● Promoted and supported resort activities and amenity programs such as golf, skiing, and food services

Oct 1999 - July 2003 General Manager

Sheraton Timika Hotel & Club Golf Rimba Irian - Irian Jaya, Indonesia

● Oversaw day-to-day operations of both the hotel and golf course of the world’s most remote Eco Resort.

● Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

● Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote a safe working environment.

● Hired and trained new employees, demonstrating best methods for serving guests and clients

1997 - Oct 1999 Resorts Manager

Sheraton Royal Denarau Resort - Nadi, Fiji

● Oversaw day-to-day operations of over 1000 rooms and 12 food venues with staff of 700 employees.

● Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.

● Prepared monthly resort audits and assimilated to managing director for review

● Increased customer service ratings through personable service 1988 -1997 Manager Towers and Club Level

Sheraton New York Hotel and Towers - New York City, NY

● Nominated for 15th Harold Geneen Award

● Oversaw two hotel renovations

● Set and maintained high service standards by conducting ongoing evaluations and investigating complaints.

1986 -1988 Night Manager

The St. Regis - New York City, NY

● Manage, plan and control the Night team to ensure a standard of service, hotel policies and procedures, coaching, training and correcting where needed

● Meet and greet all V.I.P guests

● Prepare daily financial remote for the VP and general manager Education

1976 - 1979 Hotels And Catering Management

Higher Diploma & HCIMA

The University of Manchester - Manchester, UK

1974 - 1976 Hotel And Catering Operations

Ordinary National Diploma

Cambridgeshire College Of Arts And Technology - Cambridge, UK 1972 B.A. English and Economics

University Of Chittagong - Bangladesh

Additional Training and Courses

Hotel & Motel Fire Safety Director

John Jay College of Criminal Justice - New York City, NY North America General Management Training

ACCOR

General Management Training Program

Extended Stay America and Choice Hotels

Leadership & Guest and Employee Relations (TIGER)

ITT Sheraton Corporation course

Managing SGSS PMS System

ITT Sheraton Corporation course, Hotel link, Fosee, GEAC/UX, FEDELIO, SMS-Host, EPITOME, Micos, CRS 2000/3000, IBM Xpient Solutions, Menu Link Inventory System, Starwood Cares I & II

Cloud PMS and Hotel Key PMS System

ITT Sheraton Corporation course

Skills

Budget, Business Operations, Excellent Customer Service, Employee Relations, Hiring, Inventory, Leadership, Logistics, Policies, Safety

Languages

Bengali, Hindi, Urdu

References

Excellent, verifiable references furnished upon request

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