Customer Service Data Entry

PATSY ANN ZAMUDIO

************@*****.*** 720-***-**** 8495 S. Reed St. Unit 201, Littleton, CO 80128 www.linkedin.com/in/patsy-zamudio-68a2

PROFESSIONAL PROFILE

Meticulous, excellent at juggling multiple tasks and working under pressure. Able to work on multiple activities and critical assignments while balancing priorities. Professionally effective written and oral communication skills. Detailed individual. Proficient Administrative Assistant with over 20 years of office experience, problem solving, planning, and optimal assistance and specializing in administrative work. Experience providing support to executive level management. Excellent customer service and interpersonal skills. Highly ambitious to learn and build a career. I have learned a great amount and would appreciate the opportunity to be able to use my degree and or my experience to expand my knowledge within your company.

SKILLS DESCRIPTION

Microsoft Office Suite

Creation of Forms and Templates

Initiative-taking

Strong verbal communication

Extremely organized

Team leadership

Time management

Multi-tasking

Google (Drives, Forms, etc.)

Strong analytical skills

Document creation

Data entry

Filing and maintaining the files updated

Ability to answer multi-line phone

Printing, scanning, and making copies

Scheduling

Accurate and timely completion of documents

PROFESSIONAL EXPERIENCE

Program Specialist, (9307) Department of Regulatory Agencies 2-2022 to present

Position Summary: Provide administrative office support and services for the DORA division and Dental, Chiropractor, and Physical Therapy Boards. Monitoring to ensure timeframes are met. Respond to high volume of inquiries from applications and other entities by telephone, email, and written communication.

Setting up files and accounts and entering data into the licensing system.

Maintaining and preparing files for permanent records retention.

Preparing case information for consideration by Borads and stakeholders.

Prepare board meeting agendas, follow-up, and minutes.

Analyzing information and documents to determine compliance with rules, regulations, and laws.

Process applications and analyzing documents for completeness, correctness, and compliance.

Contacting appropriate entities or individuals for additional information.

Perform complaint intake functions.

Purge Board cases according to DORA’s regulations.

Comply with Colorado Open Records Act (CORA) request.

Server/Bartender Applebee’s 1-2010 to 6-2021

Position Summary: Take customer orders, drink and helped fellow co-workers with anything they need. Run food, expo and pre buss tables.

Provided guest with great customer service.

Accurate ordering.

Accurate bank closing at the end of my shift.

Train all new employees.

Residential Office Administrator A.G. Wassenaar, Inc. 11-2012 to 7-2015

Position Summary: Create all letters and county compliance forms for builders and Colorado Counties. Customer support for Builders and any request.

Provided excellent customer service with accuracy scheduling via phones and on the builder websites.

Create Engineer Letters and County Forms for Engineering approval and signature.

All Reports to corporate office.

Scanning Documents, Filing, and mail engineering letter.

Customer support via phones and all the builder websites.

Data Entries, Collections, AR/AP entries.

Accounts Manager emuamericas, llc 1-2007 to 9-2008

Position Summary: Developed sales potential for our customers and representatives. Managed customer’s questions with regards to inquiries/complaints. Handled account management and account receivable for U.S. Central and East coast territories as well as South America. Trained new employees and traveled to trade shows in my territory.

●Provided customers with any required information on their account, orders, stock availability, pricing, and lead times.

●Issued, tracked, and facilitated purchase orders for certain vendors.

●Issued, tracked, and facilitated RMA’s.

●Utilized company leads to expand current customer base.

●Maintained correct and updated information and organized files on all assigned customers.

●Monitored accounts receivable summary for delinquency on a weekly basis; initiated appropriate collection.

●Provided freight quotes on request.

●Conducted weekly order updates.

●Communicated with distribution center on any matters regarding shipments or returns of orders.

Customer Account Executive Comcast Cable 12-2004 to 12-2006

Position Summary: Handled customers billing, troubleshooting, and setting up new accounts for high-speed internet, cable, and phone service. Tier 1 support.

●Managed large volume of daily incoming calls.

●Consistent success in a fast-paced, multi-tasked technical environment by exceeding call center metrics.

●Troubleshooting skills included: advanced diagnosis related to PC hardware, software, MAC and/or Windows operating systems, cable modem network, internet, and email.

●Completed resolution of customer questions regarding billing and or account issues.

EDUCATION

Colorado State University - Global Campus, Bachelor of Science in Information Technology, Specialization in Cyber Security GPA 3.69

Awards of Achievement:

Network & Information Security Analysis

Communication and Critical Thinking

CERTIFICATION

FEMA Emergency Management Institute IS-00454 Fundamentals of Risk Management

FEMA Emergency Management Institute IS-00362.a Multi hazard Emergency Planning for Schools

FEMA Emergency Management Institute IS-00909 Community Preparedness Implementing Simple Activities for Everyone

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