Data Entry Customer Service
Resume:
Tachenea Richardson
Kemp, TX *****
***********@*****.***
Strong customer service professional with top-notch follow-through and meticulous attention to detail. Focused
and skilled in lead generation, customer relationship development and sales. Accomplished in providing
unsurpassed support to demanding customers. Offering 10+ years of experience in related roles, as well as passion
for always improving numbers, enhancing knowledge and exceeding expectations.
#readytowork
Work Experience
Executive Secretary/Office Manager
Parsons Plumbing Mechanical - Kemp, TX
March 2019 to February 2022
Administrative Support
Clerical Support
Excel
Calendar Management
Data Entry
Email Management
Facebook page Management
Travel Management
Bookkeeping
Website Development
Collections Specialist
Iqor
February 2015 to January 2017
Processed payments and applied to customer balances Recorded all information regarding financial status of customers Used probing techniques to determine debtors' reasons for delinquency Worked in call center environment handling manual and automatically dialed outbound calls Negotiated to collect balance in full
Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family
Discussed options with delinquent clients in terms of proposed solutions or foreclosure Researched topics and completed due diligence to resolve issues in timely manner Researched, analyzed and settled 20 disputes per week Applied training and persuasive communication strategies to overcome objections Counseled debtors on payment options and arranged installment agreements Set up drafts and processed immediate payments after conducting thorough research and analysis of account
Trained new team members on scripts, company services and performance strategies and provided mentoring
Maintained high volume of calls to meet demands of busy group Achieved performance goals on consistent basis
Catering manager
Newks Eatery - Plano, TX
April 2013 to February 2015
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring
food safety
Inspected preparation and storage equipment regularly to assess and maintain performance for cost- effective, safe operations
Upsold catering packages with most profitable outcomes for Newks Eatery without sacrificing client desires
Managed employees throughout preparation and service of 80 meals per day Met with clients to outline desired goals and to prepared quotes for overall catering costs Limited portion sizes and used garnishes to control food costs Recruited top-notch employees for catering team and catering team positions Hired and trained both permanent and temporary staff members Orchestrated positive customer experiences at all stages by overseeing every area of catering operations Planned meals for events of up to 200 people
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies Handled payment collection
Organized and oversaw food service training to educate employees on preparation, quality and presentation
Handled day-to-day processes of catering including scheduling, ordering food and planning events Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs Catering Manager, Cashier, BOH Manager
Newks Express Cafe
June 2009 to August 2010
Operated cash register for cash, check and credit card transactions with 100% accuracy Restocked, arranged and organized merchandise in front lanes to drive product sales Counted cash in register drawer at beginning and end of shift Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Reviewed and resolved differences between accounting information and cash drawer Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers Processed POS transactions, including checks, cash and credit purchases or refunds Worked closely with General Manager to solve problems and handle customer concerns Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency Used cash registers and POS systems to request and record customer orders and compute bills Requested official identification for alcohol purchases and verified details, consistently meeting strict legal
standards of underage sales
Answered questions about store policies and concerns to support positive customer experiences Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
Served needs of more than 250 customers in busy restaurant environment Efficiently processed new orders, completing 250+ daily transactions with remarkable accuracy Hired and trained both permanent and temporary staff members Designed catering packages to increase sales and customer experience Met with clients to outline desired goals and to prepared quotes for overall catering costs Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
Handled day-to-day processes of catering including scheduling, ordering food and planning events Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring
food safety
Oversaw balancing of cash registers, and reconciled transactions Handled payment collection
Cashier, Food Prep
Twisted Root Burger Co
August 2008 to April 2009
Served needs of more than 400 customers in busy restaurant environment Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely
service
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies Addressed guest complaints and resolved issues to promote satisfaction Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures Maintained clean, trash-free workspaces to maximize productivity and safety Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross- contamination while maintaining food safety guidelines Maintained composure and work quality while under stress Used downtimes to prepare ingredients and restock supplies for expected busy periods Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas
Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
Education
High School Diploma
Malvern High School
May 2008
Skills
• Collection
• Reconciliation
• Credit
• Credit card
• Finance
• Collections
• Coaching
• Mentoring
• Training
• Telephone
• Data entry
• Scheduling
• Inventory
• Operations
• Stocking
• Recruitment
• Cost controls
• Etiquette
• Phone Etiquette
• General Ledger Accounting
• Restaurant Management
Additional Information
Professional Skills
Goals and performance Collections Account
reconciliation Call center experience New
hire training Performance improvements
Data entry Finance Payment processing
Persuasion techniques Stocking and
replenishing Drawer management Point of
sale knowledge Credit card processing
Refunds and exchanges Cash drawer
management Inventory management
Payment collection Product upselling Cash
register operations Customer assistance
Identification checks Guest inquiries Product
restocking Receipt and refund issuance
Maintaining store appearance Time
management skills Money handling Sale
expertise Good telephone etiquette Friendly
demeanor Reports and documents Coaching
and mentoring Heavy lifting Order
monitoring Product knowledge Written and
verbal communication Portion control Staff
supervision Conflict resolution Scheduling
Recruitment Cost controls
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