Customer Service Heavy Equipment

Paul Shevchenko

Woodburn, OR *****

***********@***.*** • +1-503-***-****

www.linkedin.com/in/paul-shevchenko-a964717

District Manager

Accomplished and growth-focused leader with substantial experience enabling achievement of full business potential by leading all facets of sales and business operations management across diverse sectors.

Proven success in managing multiple retail stores, developing sales plans and strategies, monitoring and increasing store performance, and hiring and educating new personnel. Stellar record of planning, developing, and executing new processes and procedures to ensure achievement of set goals along with delivering outstanding client services. Adept at identifying and mitigating potential issues and recommending appropriate solutions in timely and efficient manner. Articulate and refined communicator with ability to foster strengthened relationships with all levels of management, executives, and key stakeholders, while serving as subject-matter expert for resolution of customer-specific concerns.

Areas of Expertise

Operational & Sales Management

Process Creation & Implementation

New Business Development

Lead Generation

Revenue & Profit Growth

Customer Service & Satisfaction

Relationship Building

Effective Negotiation

Team Building & Leadership

Career Experience

Woodburn, OR 2020 – Present

Self Employed

Clear terrain with tractor and excavator, while operating heavy equipment. Finish new house erected on four acres, clear the property and prepare to sell.

Enhanced expertise in managing project; taking on an untamed property of four acres and transforming it into a garden paradise.

PeopleReady, Trueblue Company – Portland, OR 2001 – 2020

District Manager

Oversaw and controlled all performance measures for the territory that included Oregon, Washington, and California. Identified new opportunities for growth by analyzing regional market trends. Involved in regional trade exhibitions and the company's overall marketing plan. Fostered and maintained strong relationships with store and field. Steered development and execution of safety program for the NW Region.

Boosted top-line revenue by 30% over the years.

Guided, supported, and managed team by spending time 1:1 in the field every day.

Contributed to revenue growth of district's 10 stores, which totaled $28M in yearly volume.

Maximized 8% revenue in annual time frame through development and mentorship of the sales team.

Maintained the company's gross margins as well as enhanced net operating income (NOI). 2010-2020.

Restored profitability to the outlets by analyzing business practices and recruiting new employees.

Enhanced worker safety ratio from 0.91 to 0.50 over course of one year by using team techniques.

Developed new stores from the ground up, beginning with no sales and eventually reaching a profitable state.

Additional Experience as Branch Manager, Labor Ready Staff – Medford, OR

Education

Business Administration, Portland State University – Portland, OR

Business Administration & Management, Oregon Institute of Technology – Klamath Falls, OR

Professional Development

Leadership training/ certifications

CSP - Counselor Sales Process certified

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