Customer Service Substitute Teacher
Resume:
TIPPANY DENISE SAUNDERS
**** ********* ***** ********, ******** 23860 804-***-**** adr5j5@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Top-performing Professional with experience and knowledge in the healthcare industry, technology, clerical skills, interpersonal skills, and team building.
Well-versed in productive time management, great customer service skills.
Articulate team player and persuasive communicator with good presentation and rapport-building skills.
PROFESSIONAL EXPERIENCE
PROGRAM & ADMISSIONS MANAGER- DIVERSITY CENTER 10/2018 – Present
Organizing programs and activities in accordance with the mission and goals of the organization.
Developing new programs to support the strategic direction of the organization.
Creating and managing long-term goals.
Developing a budget and operating plan for the program.
Developing an evaluation method to assess program strengths and identify areas for improvement.
Managing a team with a diverse array of talents and responsibilities.
Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance.
Implementing and managing changes and interventions to ensure project goals are achieved.
Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
Producing accurate and timely reporting of program status throughout its life cycle.
Complete investigation reports and incident reports to the State
Analyzing program risks.
Developed business development strategy with the marketing team.
Maintained & Developed A/B/C Accounts (CSBs and DSS), which allowed program to maintain 90% occupancy.
PROGRAM DIRECTOR – GOLDEN LIVING CENTER 3/2012 – 10/2018
Petersburg, Virginia
Develop daily schedules, manage budget, order and maintain supplies, assessments for 120 bed campus to meet development goals.
Manage a department of professionals to include the recruitment, hiring, training and providing annual performance evaluations to ensure their knowledge and performance is consistent with department goals.
Perform assessments on residents or program participants to determine what specific activities are advisable or suitable for their needs.
Plan specific activities and develops certain recreational programs to help address needs.
Responsible for overseeing the overall operation of her department
hire and train staff, coordinate staff schedules
Develop and post a calendar of activities to inform residents of the available recreational options.
Review program notes and goals, and prepare reports to obtain and maintain federal funding or grants.
attend care plan meeting to consult with other professionals within the organization to provide comprehensive treatment
Market with the Sales Department to promote all services in the community to generate traffic and new admissions.
EDUCATION COUNSELOR/TITLE I SPECIAL TEACHER – A.P. Hill Elementary School 01/2009-3/2012
Petersburg, VA
Taught 3rd-5th grade Assess students’ skills and determine their educational needs
Adapt general lessons to meet students’ needs
Develop Individualized Education Programs (IEPs) for each student
Plan activities that are specific to each student’s abilities
Teach and mentor students as a class, in small groups, and one-on-one
Implement IEPs, assess students’ performance, and track their progress
Update IEPs throughout the school year to reflect students’ progress and goals
Discuss students’ progress with parents, other teachers, counselors, and administrators
Supervise and mentor teacher assistants who work with students with disabilities
Prepare and help students transition from grade to grade and from school to life outside of school
Explored the use of technology within the classroom and during field trips, allowing students to become better self-learners, which gained parental approval and positive feedback.
SUBSTITUTE TEACHER- Petersburg Public School System 11/2008-01/2009
Petersburg, VA
Follow the lesson plans administered by the teacher and assist in the development of future lesson plans.
Performed instructional tasks and duties of a regular teacher, including testing and evaluations.
Assist with parent and teacher conferences about the progress of each student.
ASSISTANT SPA DIRECTOR/ MASSAGE THERAPIST - Magnolia Spa 10/2005-10/2008
Savannah, GA
Assist with supervision of administrative functions and ensure all records, schedules and payroll remain up-to-date and filed appropriately.
Provide personalized massage services to patients in collaboration with physiotherapists to promote faster bone and wound healing.
Receive and respond to all guest concerns, comments, or complaints with discretion and urgency and
make records in guest history files.
Inquire as to the guest experience and level of satisfaction with treatments and services.
Supervise spa reservations to ensure maximum yield and labor efficiency.
Oversee all incoming transactions for quality control.
Evaluate complex situations and make decisions which result in positive outcomes for the company, the customer and the employees.
Attend and assist with all staff meetings, product and treatment education classes.
Manage multiple projects with day-to-day operations
Evaluate time keeping and transaction reports to accurately process payroll, correcting any transaction errors on employee payroll reports.
Oversee daily front of house operations of the spa facility with emphasis on guest services, sanitation, safety, staffing guidance, and support to ensure maximum operational efficiencies.
Review spa occupancy forecasts and all weekly spa schedules anticipating appropriate staff levels.
Ensure that inventories are conducted regularly and accurately for all retail and front of house items.
Record all spa promotions, analyze the results, and establish action plans to improve marketing strategy.
Create and implement company SOPs
Assist in developing annual marketing agendas.
Attend job fairs and networking events to recruit staff and promote positive brand awareness.
Conduct training for the front of house staff and ensure that all employees have the necessary skills to perform their assigned duties.
Attend training sessions that pertain to guest services whenever required to regularly deliver updated
operations knowledge to the team.
Implement effective follow up measures to ensure efficiency and optimal staff performance.
Proactively schedule, supervise, and conduct employee new-hire and on-going training programs. Apply vigorous and regular massages to patients with scoliosis and other deformities to promote and encourage better posture.
CLINIC MANAGER – Richmond Hill Massage Clinic 10/2004-2/2005
Richmond Hill, GA
Supervision of administrative functions and ensure all records, schedules and payroll remain up-to-date and filed appropriately.
Coach sales and therapy staff to improve product and services sales.
Coordinate marketing plans with spa owners and develop customer promotions to drive business.
Recruit, interview and hire personnel.
EDUCATION
Massage Therapy Certificate - Virginia School of Technology 9/2004
Bachelor of Science (BS), Health Science - Virginia State University 5/2003
VOLUNTEER
Youth and Recreation Services - Hopewell Community Center Summer 2009-2013
Hopewell, VA
Assist with organizing and implementing summer camp sports and activities.
Union Mission - Volunteer 7/2008-10/2008
Savannah, GA
Assist with organizing and implementing summer camp sports and activities. Assist Doctor and Dental Hygienist with homeless and income based patients with procedures, and surgeries
Special Olympics Every Summer (1999, 2000, 2001, 2002 & 2003)
Virginia State University
Coordinate and motivated aesthetes in their events.
REFERENCES
Dr. Phyllis Byrd
Former Supervisor at A.P. Hill Elementary School
Brenda Pelham
Former Mayor of Hopewell
Jennifer Davis
Supervisor at Golden Living Healthcare Center
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