Customer Service Data Entry

KS

KELLY SINGLETON

*************@*******.*** 334-***-**** Wetumpka, AL 36093

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in Social Security Disability. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Proficient in Prevail Case Management System

Legal research

Microsoft Office, Word, Excel and Outlook

Official Notary of the Public

Customer relations

Billing

Data entry

Invoicing and billing

Accounts payable and receivable

Problem-solving abilities

Inbound and Outbound Calling

Adaptive team player

Stiller Disability Law

Legal Secretaries

04/2009 - Current

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

Upheld quality control policies and procedures to increase customer satisfaction.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Answered inbound calls, chats and emails to facilitate customer service. Stiller Disability Law

Case Manager

04/2009 - Current

For 150 to 175 clients waiting on a hearing before an Administrative Law Judge

Interview and review potential clients to determine eligibility for our firm to assist with their disability case

Obtain, review and submit a variety of legal and medical records electronically to the Social Security

Administration Hearing office

Summary

Skills

Experience

Provide guidance to each client about their legal claim and the hearing process

Counsel clients about disability benefit programs

Assist clients with completion of necessary forms and authorization Maintain a outstanding work relationship with each attorney in the firm Respond quickly to calls from clients and serve as a liaison between them and the attorneys

Answer general questions about benefits, case statues and explanation of judges decisions or notices from

SSA and ODAR processing centers.

Homebound Medical Montgomery,

Alabama

Office Manager

03/1998 - 04/2009

Scheduling and managing employees

Monthly taxes and payroll

Filed insurance claims electronically

Sales calls to multiple Physician Offices

American Intercontinental University Schaumburg, IL BBA in Business Administration

Education and Training

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