Objective:

To obtain a position as an Customer Service Representative or Administrative within an organization and contribute to meet the goals and objectives of the company through effective, timely, quality work and up hold strong work ethic as well as commit to providing exceptional professional service.

Skills:

●Communication Proficiency

●Collaboration Skills

●Customer/Client Focus

●Flexibility

●Multitasking

●Organization

Professional Experience:

Platt College,

Oklahoma City Oklahoma

Admission Representative

December 2018 - January 2021

● Consistently meet or exceed established individual production goal

●Consistently uses the prescribed recruitment methodology

●Recruitment and enrollment of new and returning students

●Contacts candidates assigned to them using the phone, email, and other approved methods

●Generate referrals through multiple channels

●Maintains contact with candidates throughout the enrollment process and into their academic careers

●Schedules and conducts complete campus visits covering program information, campus services, key compliance points, and program outcomes

Vivint Solar, Waldorf MD

Sales Manager

August 2016 - November 2018

●Create Accounts for the Solar industry

●Sort accounts in different phase for permitting

●Schedule welcomes, Appointments and Install

●Outside Sales

●Maintain customer accounts from the beginning to the end and provide satisfactory

Comrent International, Upper Marlboro, MD

Receptionist/Administrative Assistant

December 2015- April 2016

●Received, screened and forward any incoming calls while providing basic information when needed

●Sort and delivered all incoming mail, coordinates UPS/ FEDEX pick –up and deliveries

●Schedule conference calls with Go To Meetings website and Microsoft Outlook

●Assists in arranging clients and internal board meetings in conference rooms; including coordinating food preparations

●Maintain and manage all approvals orders for 14 different locations throughout the US and Canada

●Assists with other related clerical duties such as copying, faxing, filing and collating

Kogok Corporation, Forestville, MD

Administrative Assistant/ Estimating Assistant

February 2015- September 2015

●Work with Estimating Department in solicitation of subcontractor bids, distribution of plans to qualified bidders

●Data Entry of subcontractor proposals

●Follow up and review of bids with Estimator and/or Project Manager

●Assist in development of schedules for various projects

●Perform administrative tasks to support the estimating department, project manager, and field personnel

●Distribute required information and supply subcontractors with project information needed

State Employees Credit Union (SECU), Linthicum MD

Contact Center Service Representative

November 2012– October 2014

●Answer 60+ member calls daily

●Research and resolve member account issues in an effective and timely manner

●Brainstorm with other team member to troubleshoot massive and customer sensitive problems

●Educate members on financial products and services to ensure they are utilized to the fullest capacity

●Advocate on members behalf to other responsible parties to ensure members issues are reconciled

DC Cares Center INC,

Washington DC

Executive Administrative Assistant

January 2007– August 2012

●Provided primary oversight of DC Cares administrative/housing/social-services management operations on a daily basis

●Conducted research, prepared reports, managed projects, and handled information requests. Also scheduled appointments, maintained calendars/schedules, mail handler and arranged travel accommodations

●Maintained confidential and sensitive program, medical and administrative records

●Collaborated with DYRS and Department of Disability Services in formulation of Individual Support Plan [ISP] and contingency plans for patient referrals

●Build relationships with community organizations to collaborate in rehabilitation efforts by exposing clients to environments not usually breached to meet environmental adaption goals

●Supervised and trained Direct Support Professional’s to be responsive to needs, behaviors, and support plans of clients in pairings for 24-hour coverage as required by DDS and DYRS contracts

●Human resources responsibilities including new-hire orientation, benefit administration, training and employee file management. Revised and updated companies’ employee handbook--- instrumental in implementing new polices and best practices; produced initial Employee Training Manual

Education:

Grantham University

Business Human Resource Management (Present)

Platt College,

Oklahoma City, OK

Drafting & Design, May 1999

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