Customer Service Representative
Resume:
Monique Fox
Interested in a company with Growth
Asheboro, NC 27205
****************@*****.***
I'm adaptive, motivated, and determined. I'm eagerly awaiting the opportunity to learn; all I can to help your company succeed. My current skills are in the professions of retail, customer service, restaurant and hair salons. I believe in enhancing my skills in the work place and devoting my time into a company that is ready to take a chance on a motivated individual such as myself. I have excellent communication skills and love working with people. I can also work independently if needed with the same amount of dedication.
Willing to relocate to: Guilford County, NC - Randolph County, NC - Authorized to work in the US for any employer
Work Experience
Driver
DoorDash - Asheboro, NC
Present
I complete over 50 hours a week
Customer Service Representative/Call Center
Vitacost.com - Lexington, NC
November 2017 to February 2018
Resolve customer complaints via phone, email, and or mail Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges. Customer Service Representative
APAC Customer - Greensboro, NC
February 2014 to May 2016
Inbound calling, responsible for New York times news paper Maintaining customers account
Updating and management
Janitorial Maintenance
The Budd Group - Greensboro, NC
March 2013 to February 2014
Responsibilities
Cleaning office buildings
Cashier and Sales Associate
Family Dollar - Greensboro, NC
May 2010 to August 2012
Responsibilities
Maintaining a safe and clean environment at all times Accomplishments
Learn to stock/unload truck, and management trainee customer service representative
sears marketing center - High Point, NC
July 2007 to February 2009
Responsibilities
Responsible for customer information, adding insurance policies on sears appliances. Updating information.
Accomplishments
2,000-5,400 in sales/upgrades weekly
Skills Used
Met every criteria of phone of inbound calls
hair stylist
smart styles - Greensboro, NC
June 2008 to December 2008
Responsibilities
prep my station everyday, also had the experience to do hair cuts. color, style and shampoo customers hair and more
Accomplishments
i left a good impact wuth customers who appreciate my service, customers that was from Greensboro had wish that i had travel with my career.
Skills Used
cuts, shampoo, styles and color
Retail Associate
hamricks - Greensboro, NC
April 2005 to October 2006
Responsibilities
Maintaining sales, and stocks
Accomplishments
How to manage a displays
Skills Used
Motivation to drive to sales
cashier/crew
McDonalds - Greensboro, NC
March 2004 to May 2005
Responsibilities
Responsible for adding orders, packing food and maintaining friendly customers Accomplishments
Learning experience of cash register
Skills Used
Fast pace service
Education
High school diploma in cosmetology
Carolina beauty college - Greensboro, NC
August 2006 to July 2008
Diploma in College prep. Studies
Dudley High school - Greensboro, NC
2002 to 2006
BA in Science in Criminal justice
Strayer University - Greensboro, NC
2016
Skills
• customer service, retail, restaurant also leadership is strong as well as team player (10+ years)
• Customer Service
• CSR
• Call Center
• Customer Care
• Customer Support
• Upselling
• Commercial Cleaning
• Hair Styling
• Driving
• Communication Skills
• Organizational Skills
• Delivery Driver Experience
• Retail Sales
• Technical support
• Typing
• Patient observation
• Guest services
• Hotel experience
• Software troubleshooting
• LMS
• PeopleSoft
• Help Desk
• Troubleshooting
• Caregiving
• Desktop Support
• Supervising experience
• Management
• Retail management
• Serving
• Windows
• Spanish
• 5G
• Planograms
• Google Suite
• SharePoint
• Merchandising
• Writing skills
• Avaya
Links
http://www.vitacost.com
Awards
certified caregiver/covid-19 certified
September 2020
myCNAjobs.com
Certifications and Licenses
driver's license
Assessments
Customer Focus & Orientation — Proficient
February 2020
Responding to customer situations with sensitivity. Full results: Proficient
Retail Customer Service — Familiar
February 2020
Comprehending and responding to retail customer needs. Full results: Familiar
Scheduling — Proficient
February 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Sales: Influence & Negotiation — Completed
March 2020
Persuading reluctant customers to buy products or services. Influencing and negotiating with customers to meet sales goals
Full results: Completed
Reliability — Proficient
June 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Proficient
Attention to Detail Skills — Familiar
February 2020
Measures a candidate’s ability to use diligence when drafting and editing documents. Full results: Familiar
Attention to Detail — Completed
February 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Attention to Detail — Familiar
September 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Work Style: Reliability — Proficient
June 2019
Tendency to be dependable and come to work
Full results: Proficient
Sales: Influence & Negotiation — Proficient
September 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Data Entry — Completed
June 2019
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Completed
Merchandise & Supply Storage — Familiar
May 2019
Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
Full results: Familiar
Reliability — Highly Proficient
June 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
Verbal Communication — Highly Proficient
March 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Work style: Reliability — Proficient
June 2019
Tendency to be dependable and come to work
Full results: Proficient
Customer focus & orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Basic computer skills: PC — Completed
August 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Completed
Work style: Reliability — Proficient
December 2020
Tendency to be dependable and come to work
Full results: Proficient
Cashier skills — Completed
March 2021
Counting cash, processing transactions, following written procedures, and attending to details Full results: Completed
Food safety — Completed
March 2021
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness Full results: Completed
Nursing assistant skills — Familiar
December 2020
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Familiar
Supervisory skills: Motivating & assessing employees — Familiar August 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Familiar
Customer service — Familiar
March 2022
Identifying and resolving common customer issues
Full results: Familiar
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Expert
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Nursing assistant skills — Familiar
December 2020
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Familiar
Basic computer skills — Familiar
May 2022
Performing basic computer operations and troubleshooting common problems Full results: Familiar
Basic computer skills — Familiar
May 2022
Performing basic computer operations and troubleshooting common problems Full results: Familiar
Basic computer skills — Familiar
May 2022
Performing basic computer operations and troubleshooting common problems Full results: Familiar
Written communication — Familiar
May 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar
Home health aide skills — Familiar
October 2021
Providing care to patients in a home setting
Full results: Familiar
Sales skills — Completed
February 2022
Influencing and negotiating with customers
Full results: Completed
Inside sales — Highly Proficient
May 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Highly Proficient
Call center customer service — Proficient
May 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Delivery driver — Familiar
October 2021
Interpreting instructions or signs and solving problems Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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