Customer Service Data Entry

FOREST R. DORAME

*** ***** **, ******, ** ***** 626-***-**** ******.*.******@*****.***

OBJECTIVE

Hardworking and energetic Warehouse Associate offering over 20 years’ experience in all warehouse areas. Extremely hardworking and safety conscious with solid experience in warehouse operations to include loading and unloading trucks, shipping, and receiving, order picking/packing, staging, stocking, managing on time deliveries, and forklift operator. Proficient at accurately labeling freight, order picking, monitoring inventory, calculating, and verifying quantities, and using electronic devices to maintain records and track shipments within high- volume warehouse environments. Detailed-oriented self-starter who prides himself in being a team player.

SKILLS & ABILITIES

• Time Management

• Production and Processing

• Quality Control Analysis

• Order fulfillment

• Safety training

• Inventory management

• Forklift operation

• Shipping and receiving

• Safety protocols

• Shipping documentation

• Warehouse organization

• Restock shelves

• Rotate stock

• Inspect merchandise/materials

• Tag merchandise

• Production record keeping

• Optimize storage

• Warehouse operations/supervision

• Maintain records

• Document updates

• Pick products

• Labeling and stocking

• Update accounts

• Help customers

• Product transport

• Process payments

• Prepare orders

• Packing and shipping

• Data entry

• Operate forklifts

• Audit inventory

• Work area maintenance

• Organized paperwork

EDUCATION

June 2006 High School Diploma, Lancaster, CA, Southern California Independent Educational Studies

EXPERIENCE

Service Advisor/Parts Counterman, Round Rock Hyundai 06/18/2018 – 12/17/2021 Round Rock, TX

Schedule Customer Service Appointments • Accurate service order write-ups noting the customer’s concern regarding their vehicle. • Reporting the expected cost to the customer and getting approvals from the warranty/insurance companies. • Develop and maintain customer rapport by providing great customer service. • Recordkeeping Parts Counterman • Shipping and receiving • Stocking • Inventory cycle count • Counter/Phone Sales Capitol • Parts lookup based on the make, model, and VIN Service Advisor, Dodge Country 11/2017 – 06/2018

Killeen, TX

• Schedule Customer Service Appointments • Accurate service order write-ups noting the customer’s concern regarding their vehicle. • Reporting the expected cost to the customer and getting approvals from the warranty/insurance companies. • Develop and maintain customer rapport by providing great customer service. • Recordkeeping. Service Advisor, Capitol Chevrolet 07/2017 – 11/2017 Austin, TX

• Schedule Customer Service Appointments • Accurate service order write-ups noting the customers’ concerns regarding their vehicle. • Reporting the expected cost to the customer and getting approvals from the warranty/insurance companies. • Develop and maintain customer rapport by providing great customer service. • Recordkeeping. Valet Manager, Capitol Chevrolet 07/2017 – 11/2017 Austin, TX

• Oversee and Supervise Valet areas where information from customers is collected in a friendly and courteous manner. • Move vehicles back and forth in a speedy safe manner from the parking lot to the valet area • Manager duties included motivating employees to work happier, faster, and safer to provide the best customer service possible. • Prepare a schedule to maintain proper coverage

Valet Manager, AutoMax Hyundai 08/20/2016 – 07/13/2017 Killeen, TX

• Oversee and supervise Valet Area where we obtain vehicle information from customer in a courteous and friendly manner. • Move vehicles back and forth in a speedy and safe manner from parking lot to valet area. • Manager duties included motivate employees to work happier, faster, and safer to provide the best customer service possible. • Prepare schedule to maintain proper coverage always. • Hire, coach and disciplining all valet employees. SAM’S CLUB 03/24/2016 – 08/16/2017

Temple, TX

• Inspect, repair, and replace tires. • Tire balancing and rotating. • Assist customers with any technical questions they might have with the products. • Clean and repair headlights, and other minor repairs like battery replacement. • Prepare invoices, billing adjustments, cashier (money handling). • Clean garage and stock and inventory product. Dispatcher/Customer Service Representative, GPS Petroleum 01/05/2015 – 03/22/2016 Belton, TX

• Work with Telepoint Dispatching Program, Qualcomm Omnitracs. • Schedule delivery gas routes, monitoring and tracking movements of shipments to meet deadlines. • Dispatched orders to maintain accurate fuel levels for a number of gas stations making sure that they never ran out of gas. • Effectively communicate with drivers and stores to resolve any issues with delivery and scheduling. • Various administrative duties including files, copies, faxing. Service Consultant, Recover Care 02/01/2014-04/01/2014 Temple, TX

• Deliver, set-up and pick up medical equipment to and from hospitals in a timely manner. • Instructs client or caregiver on the basic use of the equipment. • Perform basic safety assessment and ensure that client is knowledgeable about product safety. • Clean, disinfect, repair, and troubleshoot medical equipment. • Safely operate a van or 16ft box truck. • Record transactions on customer receipt as well as sales and delivery information. Specialized Dispatch Service Consultant, KCI/ Arjohuntleigh 02/01/2010 – 01/31/2014 Temple, TX and Los Angeles, CA

• Perform daily routes of field service work orders (Delivery, Pick Ups and Service Calls) using. • Genesis for Service Center Drivers and UPS or Courier. • Manage service center routes using Genesis and Trimble to ensure customer commitments and route adherences. • Effectively communicate with drivers, hospitals, and private clients with order, route changes and equipment instructions. Safely operate a van or 16ft box truck. • Clean, disinfect, repair, and troubleshoot medical equipment.

Warehouse Lead, Talent Tree Employment Agency 04/20/2009 – 05/26/2017 Brea, CA

• Lead a group of three associates pull orders, shipping & receiving duties. • Performed warehouse duties including inventory controls, cycle counts, load and unload trucks, dispatch drivers. • Prepare invoices for deliveries, customer service, will call desk.

Warehouse Manager, Eva Care Group 03/03/2008-02/28/2009 Monterey Park, CA

• Plan and oversee all warehouse activities, coordinate schedules (vendor pick-ups, Inbounds, outbound), managing all inbound and outbound shipments, inventory cycle counts/inventory control • Follow transportation policies according to DOT and company policies. • Coordinate safety procedures, provide improvement assessment in all warehouse operations • Purchase operation supplies and other administrative duties Warehouse Manager, Somerville Plywood 01/22/2007-01/11/2008 Hawthorne, CA

• Plan and oversee all warehouse activities, coordinate schedules, vendor pick-ups, and inbound/outbound shipments. • Supervise 5-10 employees (Warehouse and Flatbed truck drivers) • Various warehouse duties included inventory cycle counts, inventory control, tractor and trailer maintenance program, customer service, and payroll for drivers and warehouse associates • Follow transportation policies according to DOT and company policies. Freight Specialist, Boise Cascade, LLC/ Mendocino Forest Products 03/01/2000– 02/08/2001 Riverside, CA

• Manage a fleet of ten flatbed truck drivers, daily schedule of assignments of company and owner operator drivers. • Effectively communicate with drivers and customers regarding orders, routing changes and delivery ETA • Clerical duties such as data entry, prepare documents for invoicing, payroll of outside carriers. • Follow transportation policies according to DOT and company policies. • Other duties included Chief of Safety and OSHA certified forklift driver and trainer.

Warehouse Manager, Somerville Plywood 01/22/2007-01/11/2008 Hawthorne, CA

• Plan and oversee all warehouse activities, coordinate schedules, vendor pick ups, and inbound/outbound shipments. • Supervise 5 10 employees (Warehouse and Flatbed truck drivers) • Various warehouse duties included inventory cycle counts, inventory control, tractor and trailer maintenance program, customer service, and payroll for drivers and warehouse associates • Follow transportation policies according to DOT and company policies. Fleet Manager, J.B. Hunt Transportation 03/01/2000– 02/08/2001 Riverside, CA

• Managed fleet of forty-five drivers for a Dedicated Account. • Created and dispatched work orders for LTL/LT loads • Schedule tractor maintenance • Customer Service • Clerical duties such as preparing documents for invoicing, proof of deliveries.

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