HATICE TERCUMAN

Maidens, VA, *****

804-***-****

adr5hw@r.postjobfree.com

PROFESSIONAL SUMMARY:

More than fifteen years of experience and a creative forward-thinking style in identifying and troubleshooting to successfully resolve technical and business problems. Self-starter and highly motivated to rapidly acquire new skills on the job. Possess strong analytical and problem-solving skills. Team player with a positive attitude and demonstrated ability to work independently or collaboratively. Immaculate spoken and written communication skills

KEY CAPABILITIES:

• Detail oriented and organized

• Ability to prioritize work load

• Immaculate spoken and written communication skills,

• Excellent ability to work independently as well as in team

WORK EXPERIENCE:

2022, Administrative Assistant, Markel Insurance, Richmond, VA

•Update and create Excel documents

•Convert insurance form to PDF and HTML format.

•Upload and download Markel website

•Performing general administrative support

•Updating intranet webpage and documents.

•Maintained electronic filing

2021 – 2022, Customer Service Rep., Teleperformance/USAA Richmond, VA

•Answer incoming phone calls and provide support to callers experiencing computer problems of all kinds. I listen to descriptions of customer issues and determine how and if they can be fixed.

•use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems related bill pay, money transfer, apple pay, budget etc.

1999 – 2017, Application Programmer Analyst, VEC Richmond, VA

•Manage data in spreadsheets and reports

•Keep records and reports up to date

•Handled technical issues in the area of expertise

•Customer service/ help desk on unemployment tax system issues

•Documented, organized and maintained electronic filing system.

•Discovered defects, repaired and updated the Unemployment Tax internet filings on the Database.

•Conducted analysis, design, coding, testing and /or implementation of new or modified programs for unemployment tax and benefit systems.

•Maintained, updated and monitored the existing database on daily basis.

•Discovered defects, repaired and updated the Unemployment Tax internet filings on the Oracle Database.

•Conducted analysis, design, coding, testing and /or implementation of new or modified programs for unemployment tax and benefit systems using COBOL, TSO, JCL, CICS.

EDUCATION:

•Master’s Marketing/Public Relations Gazi University Ankara, Turkey

•B.A. Journalism Gazi University Ankara, Turkey

•A.S. Information System Reynolds Comm. College Richmond, VA

•Traning SQL Server Reynolds Comm. College Richmond, VA

TECHNICAL SKILLS:

•OPERATING SYSTEMS: Windows 10, Unix, MS-DOS

•DESKTOP PRODUCTS: Office (Word, Excel, PowerPoint, Outlook, Visio)

•MAINFRAME: Cobol, CICS, JCL, TSO

CERTIFICATES:

•Certificate Oracle PL/SQL Developer Global Information Tech. Richmond, VA

•Certificate Computer Aided Office Management Durakbasa Bilgisayar Ankara, Turkey

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