CHRISTINA SANTOS

Brooklyn NY, ***** 718-***-**** adr5h2@r.postjobfree.com

CAREER OBJECTIVE

Hard-working professional with 25+ years of experience and a proven knowledge of hospitality management, patient care operations, and budget/staff administrations.

EXPERIENCE

COBBLE HILL HEALTH CENTER, BROOKLYN, NY

Director of Therapeutic Reccreation Dept., Dec 2019 - Jul 2021

•Supervised full department of therapeutic staff, including delegation of all assignments. Assigned staff to different units and scheduled activities daily according to staff availability.

•Interviewed, hired, terminated all relevant staff. Conducted full performance employee evaluations including all disciplinary actions for employees, staff and other intern members.

•Implemented policies and procedures in accordance with Federal and State Regulations. Liaison with community agencies to coordinate new educational and recreational programs for the patients.

•Collaborated closely with other department leaders to assure the best possible service and care is being provided using surveys and other methods to evaluate patient/resident satisfaction.

•Organized and conducted monthly Patients/Residents Council meetings to ensure all patient's needs were met and any necessary changes were implemented.

Assistant Director of Therapeutic Recreation, Nov 2008 - Nov 2019

•Member of the Cobble Hill's “Ambassador” welcoming committee, onboarding new patients to the facility and informing them about the various recreations services offered.

•Supervised, trained and instructed staff of interns, volunteers and students on how to complete assessments, write progress notes and update patient participation record

•Produced annual statistical reports based on patient participation on the units and in all recreational programs using Excel.

•Outlined monthly recreational activity calendar for all units. Organized and participated in fundraisers and special events including booking entertainers, catering food, ordering all needed supplies and decorations.

•Oversaw weekly payroll for all staff. Processed any changes and all W-2 tax information. Stayed abreast with all payroll guidelines and regulations.

Activities Coordinator, Oct 1996 - Nov 2008

•Maintained and updated files for over 50 patients, documenting and reporting on treatment plans using the MDS 3.0 and Sigma Care database

•Planned and conducted daily activities and special events for all patients

•Interviewed newly admitted and existing patients to determine patients' preference in activities. Arranged meetings with patients and family to discuss patients' plan of care.

•Determined which activities were suitable for patients based on their diagnosis and cognitive level

•Coordinated patients' menu planning committee. Transported patients to and from off unit activities

EDUCATION

NEW YORK CITY COLLEGE OF TECHNOLOGY (CUNY)

BROOKLYN, NY

Bachelor of Technology Hospitality (Jun 2008)

LAGUARDIA COMMUNITY COLLEGE (CUNY)

BROOKLYN, NY

Associate of Applied Science Travel and Tourism (Jun 1992)

ADDITIONAL SKILLS

•Proficient in Microsoft Office (Word, Excel, Powerpoint)

•Fluent In Spanish (Speaking, Writing, Reading)