CSR & SOC Analyst
Resume:
OPEOLUWA BAJOMO
***********@*****.*** Arlington, Texas.
Professional Summary / skills
Proficient with applications like Microsoft Word, Microsoft Excel, Outlook, GDS tools.
Ability to multi-task while delivering tasks with accuracy and efficiency.
Adaptable and flexible to learning new technologies and skills in fast-paced work
Outstanding presentation, communication and organizational skills, good customer service capabilities.
Experience using Google Workspace or a similar suite of productivity tools.
Over 3 years of experience as a customer services representative
Over 3 years of experience in data entry.
EXPERIENCE
Customer Service Representative
Raka Financial Services LLC. Arlington, Texas July 2019 - Present
Document and ensure all paperwork are filled out properly in order to put policies in place.
Take inbound and outbound calls ensuring all policy requirements are fulfilled.
Set up new auto insurance for customers both over the phone and office walk-in.
Identifying sales opportunities for insurance plans and risk management strategies.
Oversee portfolio of clients and track claims.
Respond to customers who need an update on their auto insurance policy.
Evaluate properties current conditions and decide on potential risk.
Perform cost-benefit and needs of existing/potential customers to meet their insurance policy needs.
Cell-phone pre-biller
PSSI - Coppell -TX November 2018- June 2019.
Report and document customers issues regarding their phones/devices.
Handled customer service issue that occurs.
Check for cosmetics damages.
Run tests to assess the mobile phones’ functionality, install and update phone software, troubleshoot wiring problems.
Input both the good and damaged parts of a device that needed to be repaired in the system for follow up.
Replace damaged parts and components such as LCD screens, keypads, buttons, motherboards.
Education.
Osun State University – Osogbo, Nigeria.
Bachelor of Arts in English and International Relation – June 2010 - September 2014
Think Tech Consulting LLC – Maryland, USA.
SOC Analyst/Cyber Security+ Training – January 2021 – September 2021
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