Customer Service Administrative Assistant
Resume:
JENNIFER POYNER
**********@*****.*** or ********.*.********@******.*** Detail Oriented, Strategic Professional with experience in both Administration and Supervisor roles, looking to become part of a team specialized in saving money and working on diversified projects simultaneously. WORK EXPERIENCE
Administrative Assistant
06/2021 to 05/2022
USCG-United States Coast Guard
Sand Island
Answering Telephones with telephone etiquette, to schedule, inquire on individual’s needs and answer caller’s questions, get more details and organize workplace finances/ projects. Experience assisting finance, tracking down financial documents and inputting information into a data compilation for financial, payroll and accountability purposes. Production of workplace reports, including listing of all details, actions taken and necessities to further production. Deliver messages to all parts of the team. Sorting and Filing. Squad Leader- Motor Transportation
11/2013 to 06/2021
USMC- United States Marine Corps
East Coast, Mainland
Experience with medium teams- delegated duties for Marines from 15 to 50 people at a time. In charge of counseling team members, leading by example and answering any and all questions at any time of day or night. Transportation of Dangerous and Hazardous materials. Knowledgeable in logging of trips taken, mileage and amount of money owed for each individual trip. Assisted with housing necessities and coordination of household goods. Conveyed urgency in meeting squadron and section deadlines, as well as requirements. Delegation of on the spot and planed group or individual projects. Mentorship and coaching. Basic Echelon Maintenance. Logging of section’s records. Conducting group fitness moral outings. Excel Spreadsheet compilations. Proper customs and courtesies talking to all levels of management and treating subordinates with utmost respect, dignity and fairness. Customer Service- Restaurant and Retail
06/2008 to 05/2022
Varied
East Coast of Mainland
Pleasant attitude towards customers from all walks of life, with all personalities and dispositions. Ability to maintain calm in fast paced high stress environments. Front of house and store greeting. Answering phones, sending text and emails to notify customers when their order is ready. Walking miles up multiple stairways and around stores and restaurants to gain insight on what team is struggling with and where my assistance is needed the most- strong prioritization skills. Maintain organization and cleanliness of establishment. Trained multiple new hires. Cash and credit card transactions. Summaries of total inventory and earnings by the end of the workday and workweek. Ability to serve multiple customers at a time and account for various orders. Pack away procedures. Inbound warehouse delivery inventory and offloading. Awareness of heavy machinery and necessary safety practices. Detailed reports of any deviations from daily mission and goals set before the next day or workweek on where to improve.
SKILLS
Hazardous Product - 6 years
Customer Service - 10+ years
Bartending School - 3 years
EDUCATION
George Mason Highschool
High school or equivalent
General
Falls Church, Virginia
09/2004 to 06/2008
NOVACC-Northern Virginia Community College
Associate
General
Annandale, VA
09/2014 to 06/2015
Parris Island
Other
Military
South Carolina, East Coast
11/2013 to 02/2014
USCG Full Bootcamp
Other
Military
Cape May, New Jersey
06/2021 to 08/2021
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