Customer Service Store Manager

Jacqueline Whatley

Vancleave, Mississippi Phone: 251-***-**** E-Mail: **************@*****.***

Summary

Determined store manager with strong interpersonal skills and extensive retail and sales experience. Quality focused Store Manager adept at providing employees clear guidelines and targeted goals. Store Manager adept at communicating company mission and directives. Clearly explains the reasons behind store policies and procedures to foster employee compliance. Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.

Skills

Retail inventory management Accurate cash handling Store opening and closing procedures Store operations Outstanding communication skills Exceptional leader Conflict resolution skills

Team-oriented Commission sales Sales professional Recruiting and interviewing Reliable Flexible schedule

Experience

June 2002 to August 2004 Tuesday morning Ocean springs, Mississippi Store manager Addressed customer inquiries and resolved complaints. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Maintained daily record of all transactions. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings.

February 1997 to June 2001 Afterthoughts Biloxi, Mississippi Store manager

Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Maintained daily record of all transactions. Trained staff to deliver outstanding customer service. Contributed to merchandising ideas at team sale meetings.

May 2000 to June 2001 Bath and body works Gauiter, Mississippi Shop director

Addressed customer inquiries and resolved complaints. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Fulfilled customer shipping needs using UPS and USPS methods. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Maintained daily record of all transactions. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner.

September 2016 to Current Walmart neighborhood market Ocean Springs Mississippi Lead deli associate

Took necessary steps to meet customer needs and effectively resolve food or service issues. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Cut and chopped food items and cooked on a grill or in fryers. July 2014 to July 2015 Self-employed Semmes, Alabama Caregiver private sitter Read and recorded temperature, pulse and respiration. Assisted with adequate nutrition and fluid intake. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Provided patients and families with emotional support. Exhibited compassionate care and communication with regard to issues of death and dying. Sensitive to the needs of geriatric patients. Comforted patients and provided them with reassurance and encouragement. Participated in the maintenance of safe conditions within the facility and other related areas. Maintained a clean, orderly and well-stocked environment.

Education and Training

1987 McCullough high school Woodlands, Texas High School Diploma General