Customer Service End Manager
Resume:
Bobbie J. Brock
***********@**********.***
PROFESSIONAL SUMMARY
Highly motivated leader with Customer Service and Problem Solving skills experience. Outgoing professional with track record of increased sales and elevating company profile with Target Market.
WORK EXPERIENCE
Family Dollar
Store Manager February 2014- Present
Setting schedules to run store efficiently
Payroll accuracy
Managing and training employees to advance within the company
Research Billing Summary Discrepancies
Reconcile Daily Cash and Deposits
Excellent Customer Service
Maintain organized and presented merchandise to drive continuous sales with positive results while reaching max bonus
Implemented up-selling strategies for recommending accessories and complementary purchases
Adjusted shrink from 4% to a 1.2% (This percentage was held for five years)
Applied Loss Prevention Training toward recognizing risks and reducing store theft
Trained and developed Sales Team Associates in products, selling techniques and procedures
Created schedules fit for budget
Winn Dixie Stores
Front End Manager May 2004- January 2014
Managed a team of 13 minimum
Maintained, organized presentable merchandise to drive continuous sales
Organized racks and shelves along with displays to maintain visual appeal, engage customers and promote merchandise
Evaluated inventory, optimizing strategies
Skills
Excellent Customer Service
Inventory control
Merchandising Expertise Loss prevention
Cash Operations
Product Promotion
Positive turn around with customer complaints
Education
High School Diploma August 1998
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