Service Representative Customer
Resume:
Crystal O'Neal
Sales Service Representative - Mondelez International
Dalton, GA 30721
**********@*****.***
Quota-surpassing sale representative with a history of exceeding employer expectations. Persuasive communicator; who enjoys talking to people in order to establish long-term loyal customer relationships.
Tenacious negotiator and closer; adept at conveying the benefits of products and services. Work Experience
Sales Service Representative
Mondelez International
August 2015 to Present
• Serviced existing accounts, obtains orders, and establishes new accounts by planning
• Adjusted content of sales presentations by studying the type of sales outlet or trade factor.
• Submitted orders by referring to price lists and product literature.
• Resolved customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Contributed to team effort by accomplishing related results as needed. Merchandiser
Crossmark
August 2012 to August 2015
• Prepared stock and sales plans together with buyers, planned product ranges, liaised with analysts, buyers, suppliers, stores, and distributors.
• Created layout plans for stores.
• Forecasted sales and profits using computer programs.
• Optimized designated product areas profitability & controlled stock levels according to the forecasts for the season.
• Coordinated activities with vendors, suppliers and distributors to negotiate prices and time-scales.
• Increased customers interest by performing a wide range of visual merchandising activities. Account Manager
All State Fastener
August 2010 to April 2012
• Developed relationships with existing affiliate partners and build new relationships capable of building revenue.
• Managed multiple accounts including initiation, analysis, monitoring and evaluating new opportunities for each account.
• Conducted period performance checks to ensure partners are showing improvement.
• Identified client issues and work with sales teams and technical staff to ensure issues are resolved quickly.
• Created periodical sales, revenue and financial reports and supporting documentation.
• Prepared statistical charts on product performance and utilize reports in marketing material. Vendor Relations Analyst
Academy Sports & Outdoors
March 2007 to July 2010
• Initiated, maintained and managed vendor relationships.
• Coordinated with vendors and resolved issues.
• Reviewed contacted work performed by vendors.
• Provided technical support and maintenance as needed.
• Oversaw all procurement and RFP processes and issued necessary purchase orders.
• Managed all classification programs for vendors.
• Coordinated with various departments made site visits and prepared vendor plans.
• Analyzed and prepared reports on vendor spend and demand. Education
Associate in Physical Education and Athletic Training Vincennes University
Skills
• Microsoft Office (10+ years)
• Customer Service
• Logistics (5 years)
• Customer Services (10+ years)
• Shipping And Receiving (8 years)
• Microsoft Office (10+ years)
• Procurement
• Vendor Management
• Account Management
• Procurement
• Vendor Management
Certifications and Licenses
driver's license
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