Customer Service Representative
Resume:
Neha Sayeed
Lynnwood, WA *****
********@*******.***
August 15, 2022
Dear Sir/Madam:
On the job search portal website, I see that the Career Center has a job listing that interests me and for which I have the necessary skills and education. Specifically, the position of Remote Customer Service Representative.
The job listing indicates that the company would like to quickly fill this position. As you requested on the website, I am listing both my resume and this cover letter on your website.
The job description had several explicit requirements. I would like to point out my qualifications in a few of the specified areas:
Education
High School, currently enrolled Associate Degree, Business Management
Experience
Five years of Customer service experience at multinational organizations.
Required Qualifications
Microsoft Office 365 and G Suite, CRM systems
Skills
Passion for customer service and maintaining customer relationships
Excellent communication and time management skills
Courteous and strong customer service mindset
Team-Oriented, Cooperative, and Flexible.
Strong Analytical and Problem-Solving Skills
Personnel training and development. Team building
Administrative and Office Support
Fluency in English, Hindi, and Urdu
I could be available to begin work immediately. I have my work authorization to work in the United States. I currently live in Lynnwood, WA, and seeking a remote, work-from-home position.
Sincerely,
Neha Sayeed
Neha Sayeed
Lynnwood, WA 98037
********@*******.***
EDUCATION
Edmonds College, Edmonds, WA
Currently Enrolled for an Associate Degree, Business Management
January 2022 to December 2023
Cosmos Educational Institute, Dubai, U.A.E.
High School, Science
April 2003 to March 2005
OBJECTIVE
To obtain a Remote Customer Service Representative position that will use my communication skills and customer service experience.
RELEVANT EXPERIENCE
Customer Service Representative, EmiratesNBD Bank, Dubai UAE.
June 2008 to April 2010
Handling all incoming calls in the Call Center.
Selling ENBD Products and Promotions.
Assisting Platinum – VIP Customers and Corporate Accounts
Escalating and problem-solving customer complaints to the respective departments and designations. And Proving call center floor support with their regular queries.
Retail Sales Executive, DU Telecommunications, Dubai, UAE.
September 2010 to August 2011
Assisting all walk-in customers and customer complaints.
Achieving targets with the team to build KPI and maintain the AWT.
Checking stocks and daily sales closing.
Specialized in fixed services for all contracts and logistics.
Counter Manager, NARS Cosmetics, SEPHORA, Dubai, UAE.
January 2014 to December 2016
Consistently communicate and achieve counter goals and sales targets.
Coach and mentor other Beauty Advisors with performance evaluation.
Organizing VIP events and merchandising.
Manage budget/stock and Monthly reports to the Head Office
CERTIFICATIONS
Customer Service Certification
Microsoft Office Specialist (MOS) in Word, Excel, Access, and Outlook
Solid Foundation Class (Life Skills)
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