Operations Manager Administrative Assistant

ANGELIQUE M. BAUERLE

***** ******* ****, *******, **** 44077 / 440-***-**** / ****************@*****.***

GLOBAL SALES, MARKETING & HUMAN RESOURCES PROFESSIONAL

Personable Human Resource professional with over 8 years of experience and a strong working knowledge in both a manufacturing and professional office environment. Experience in numerous HR functions including; payroll, benefits and compensation structure, training and onboarding of new employees. Served as liaison between management and employees to create a cohesive environment. Creative, top-performing Sales and Marketing specialist with over twelve years of experience. Self-motivated, results-oriented professional, proficient in project planning and execution. Recognized as one who can always be counted on – effectively managing multiple projects at various stages of production, consistently delivered on time; exceeding expectations year-over-year. Comprehensive coordination of marketing efforts, encompassing both internal teams and external vendors.

SKILLS AND COMPETENCIES

Relationship building

Forecasting & Reporting

Resourceful

Strong Communication Skills

Cultural Competency

Project Management

Trade Show & Event Planning

Cross-functional Teams

Customer Satisfaction

Team-player

Training and Onboarding

Strong Sales Negotiations

EDUCATION AND TRAINING

Hiram College, Hiram, OH – BA, Business Management and Marketing Communications

Magna Cum Laude, Alpha Society Member

Lakeland Community College, Kirtland OH

ABB Leadership Conference, Cleveland, OH

ABB Mentoring Program, Raleigh, NC

Quid Pro Quo Sales Training, Cleveland, OH

Women’s Leadership Conference, Houston, TX

PROFESSIONAL EXPERIENCE

ADT, Cleveland, OH

Relocation Manager/Sales

Proven salesperson for the largest security company in the world. Responsible for educating and securing new home buyers for ADT security and home automation packages using a consultative sales approach. Met or exceeded sales quotas, winning numerous office contests.

Worked closely with marketing and management teams to comprehend intent of specific campaigns and market trends.

Efficient in quoting to maximize profits while meeting customers security needs.

Worked collaboratively with internal partners to drive sales.

Completed contracts.

Regularly attended training to improve sales approach.

Helped with interview process.

Kitchen Saver, Walton Hills, OH

Outside Sales/Designer

Outside Sales Representative for major kitchen remodels. Met with customers in their homes to assess their needs and wants then design, measure and quote project. Followed up with customers during and after project completion. Trained new hires in the field on presentation and techniques for successful sales. Continually exceeded sales quotas and was recognized as the top Cleveland sales rep and one of the top 5 in all of the United States.

Met or exceeded office goals numerous times.

Drafted sales proposals and complete sales contracts.

Stayed up to date on industry products to stay on top of competition and best educate clients.

Created long-term relationships with clients.

Designed kitchens with client’s needs and desires in mind.

Attended regular training sessions to improve communication skills and sales approach.

Assigned highest volume in account territory as top performer.

Used networking opportunities to expand client list.

Helped with interview and training process.

ABB Inc., Cleveland, OH

Global Business Development Manager

ProSales Operations Manager for Power Systems (PSP) and North America (NAM) Superuser. Directed the evolution from ProSales to SalesForce, transitioning to the SalesForce Division Process Owner (DPO) and Global Champion to the largest of four divisions in a multi-billion-dollar global company.

Partnered with management and development team to identify, assess requests, develop new requirements and features that enhance the CRM and Business Intelligence tools to align with business requirements.

Executed the migration from ProSales to SalesForce consisting of 35,000+ users and $400M in opportunities, managing data quality throughout the process.

Designed and delivered a customized training program for end-users for both ProSales and SalesForce. Developed and communicated best practices and success stories to promote and enhance user experience and acceptance; serving as liaison between management and end-users.

Monitored ProSales and SalesForce data quality, end-user usage and performed administrative updates. Evaluated and suggested enhancement and process improvements.

Chaired the business and technical aspects of projects through each phase, assessing business necessity and implications.

Organized teams for end-user acceptance testing and training of all minor and major releases.

Dashboard development, data analysis, planning and forecasting. Collaborated with management to established KPI metrics for account managers. Authored automated executive reports with integration of various business systems to ensure data consistency.

Proposed cultural awareness program to enhance employee relations.

ProSales Operations Manager/Sr. Sales Administrator

Sr. Sales Administrator and Power Systems (PSP) North America (NAM) ProSales Superuser, promoted to ProSales Operations Manager. Responsible for producing, maintaining and overseeing the PSP NAM Service Sales Forecast and the PSP NAM installed base customer database. Responsible for North America event management with accountability for meeting & event budget. Responsible for onboarding of new employees within division.

Monitored ProSales end-user usage and performed administrative updates. Evaluated and suggested enhancement and process improvements.

Designed and delivered a customized training program for CRM end-users and management.

Planned and executed trade shows, quarterly business sales meetings: including onsite management and acting moderator for scheduled speakers. Point of contact for vendors and suppliers; responsible for budget, contract negotiation, brand management and merchandising.

Produced, managed and reported monthly sales forecasts.

Coordinated Net Promotor Score (NPS) Customer Survey for North America, including Account Manager follow-up, resolution and survey reporting.

Departmental Quality Coordinator: responsible for documentation, procedure control and audit support.

Monthly Project Management report compilation. Supported Project Management Team in resource allocation and planning.

Penned several job requisitions and assisted with onboarding and training of new hires.

Benefits Resource Group, Independence, OH

Purchasing/Office Administrator (2007 – 2008)

Responsibilities included comprehensive administrative and office management functions.

Specifications review, inquiry preparation, purchasing, expediting, bid analysis, and invoice auditing.

Coordinated office repair and maintenance. Maintained office inventory.

Procurement and purchasing activities of assigned projects including office equipment, supplies and marketing literature.

Payroll coordination and benefits administration.

Workforce improvements.

Employee relations.

Training and onboarding of new hires.

ESCO TT, Eastlake, OH

Travel & Event Manager/Administrative Assistant

Corporate travel and event management. Accountability for travel and meeting/event budget. Organized and negotiated corporate travel vendor contracts, including preferred status with Continental Airlines and Marriott Hotels.

Coordinated private jet itineraries, executive travel itineraries, visas, passports and sponsorship letters.

Designed and compiled charts of sales records and forecasting. Published results in executive summary reports.

Assisted Accounts Receivable department as needed.

General office duties including answering phones, greeting vendors and customers, office supply inventory and ordering.

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