Customer Service Tech

Full Name: Tiffany Theresa Jainarine

Address: Georgia, 31316

Email: *******.*************@*****.***

Tel: +1-424-***-****

Citizen: Yes

To obtain a full-time position utilizing leadership, administrative support, and communication. These attributes go alongside my prior work experiences. I have previously served in the healthcare industry and have gained advance knowledge in office administration, bookkeeping, customer service, insurance, and management.

Employment History:

Southeast Eye Center April 2014-May 2019

Assistant Manager

Ensured smooth check-in and check-out of all guests through properly handling guest accounts.

Improved customer service through the development of new policies and procedures.

Served as a friendly and helpful office manager, performing administrative tasks, and ensuring high quality customer service for our patients.

Updated and maintained records for over 300 patients.

Managed receivable and payable accounts and maintained financial records.

Created, maintained, and updated the clinician’s schedules according to authorizations and patient needs.

Partnered with the office administrator to develop and prepare the billing implementation plan.

Ensured continual adherence to company policies associated with record establishment, maintenance, and confidentiality.

Demonstrated respect for patients and staff and always maintained HIPPA patient confidentiality standards.

Provides oversight of the plans of care for patients assigned to Team to include monitoring of complex care plans, documentation, regulatory compliance review; utilizes key reports and clinical record review to ensure ongoing oversight of these key issues

Acts as the primary subject matter expert for specific healthcare roles, venues, markets and/or segments Coordinates with nursing regarding performance improvement activities including day to day operational issues and Team / Division / Agency initiatives.

Gateway Rehabilitation January 2012-Febuary 2014

Social Service Tech

Follows Cerner policies, upholds professional standards, and performs all work in a manner respectful of others

Prioritizes and reviews content development to support area of responsibility

Works in accordance with corporate and organizational security policies and procedures

Management of enhancement process – meeting targets for turn-around time

Defines/ develops or supports solution vision through client interaction, market research, interpretation of regulatory and accrediting agency guidelines

Prioritizes development activities leveraging quantitative and qualitative analysis

Engages in other specialized activities relative to the office, program, division, or agency.

Ensures staff compliance with Agency standards, state and federal regulations through ongoing performance evaluation and management including, but not limited to, quarterly clinical supervisor visits, chart reviews, 1:1 conference. Serves as mentor and role model for staff by providing clinical and supervisory guidance and support

Ensures patient care is coordinated and documented effectively among disciplines through clinical record review. Assists with management of complex patient/caregiver situation by providing consultation to field staff to include home visits

Ensures patient care provided by team is coordinated to include staffing for weekends and holidays by ensuring team members participate in Agency on-call coverage

Conducts clinical field supervision and performance management monitoring of attendance, productivity, overtime, and cost per visit to ensure compliance with Agency standards. Utilizes management reports and other resources to ensure ongoing management of patient outcomes and Team/Agency operational performance

Oversee scheduling of treatments and maintain productivity standards

Body Central Jan 2011-December 2011

Assistant Manager

Overseen all employees, oversee sales department, restock and rearranged inventories, primary key holder, responsible for all deposit’s transaction, credit card reports availability,

Maintains and tracks all staff payroll hours in the payroll software

Resolves administrative and staff problems by analyzing information; identifying root cause; implementing current policy and procedures for resolution.

Experienced in a customer facing role, and a background in Sales or Customer Success

Have clear process in place for managing a large book of business, and generating revenue within those accounts

Experience communicating data analysis via phone/email, and able to break down complex data sets into easily readable business review emails and phone calls

Able to have revenue specific dialogue with accounts, having excellent oral and written communication skills

Deadline and detail-oriented, with previous success working in a fast-paced, dynamic, and creative environment

Qualifications and Experiences

Coordinates activities and information employees.

Reviews data content and presentation method for accuracy and compliance with standards.

Prioritizes and organizes work for employees.

Prepares and updates presentations, reports, and spreadsheets employees.

Maintains filing system for key documents like composed e-mails, letters and memorandums.

Manages director’s schedule and provides administrative support to assigned directors.

Routes department calls and e-mail to appropriate staff members.

Prepares correspondence and report for directors.

Ensures directors information is treated with appropriate level of confidentiality.

Assists in various types of departmental projects, including company-wide initiatives.

Experienced in a customer facing role, and a background in Sales or Customer Success

Have clear process in place for managing a large book of business, and generating revenue within those accounts

Experience communicating data analysis via phone/email, and able to break down complex data sets into easily readable business review emails and phone calls

Able to have revenue specific dialogue with accounts, having excellent oral and written communication skills

Deadline and detail-oriented, with previous success working in a fast-paced, dynamic, and creative environment

Skills

Managerial

Directing

Scheduling

Communication

Information Technology

Microsoft Office - Microsoft Word

Medical Coding

Communication

Filing

Zoom meetings

Collaboration Tools

Emailing

Education

Columbia College of Missouri

Associates in General Studies

Graduated: December 2019

GPA 3.5

Heritage Christian Academy

High School Diploma

Graduated: June 2007

GPA 3.7

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