Data Entry Service Representative

SB Secilia Baca

Rancho Cordova, CA ***** 510-***-****

*************@*****.***

PROFESSIONAL

SUMMARY

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship- building abilities.

SKILLS Payment Processing

Documentation and Reporting

Visitor and Customer Relations

Attention to Detail

Verbal and Written

Communication

Positive Attitude and Energetic

Data Entry and Database

Software

Scheduling and Calendar

Management

Microsoft Office Suite

Computer Proficiency

Administrative Support

Customer Service-Oriented

Office Supply Management

Document Management

Equipment Troubleshooting

CRM Software

WORK HISTORY RECEPTIONIST 02/2021 to CURRENT

H&r Block Rancho Cordova, CA

Answered central telephone system and directed calls accordingly. Confirmed appointments, communicated with clients and updated client records.

Managed multiple tasks and met time-sensitive deadlines. Liaised with vendors, contractors and professional services personnel to properly process orders.

Kept records in CRM to maintain customer data.

Answered and quickly redirected large volume of calls on central system. Received and routed business correspondence to correct departments and staff members.

Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.

Managed multi-line phone system directing individuals to desired personnel and providing general information about operations. Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Sorted, received and distributed mail correspondence between departments and personnel.

Monitored premises, screened visitors, updated logs and issued passes to maintain security.

Maintained building security by monitoring logbook and issuing visitor badges.

CUSTOMER SERVICE REPRESENTATIVE 09/2020 to 10/2021 Proximity Group Inc. Rancho Cordova, CA

Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Provided information regarding charge accounts and loyalty programs. Recommended products to customers, thoroughly explaining details. Evaluated account and service histories to identify trends, using data to mitigate future issues.

Offered advice and assistance to customers, paying attention to special needs or wants.

Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Communicated with vendors regarding backorder availability, future inventory and special orders.

Answered constant flow of customer calls with minimal wait times. Developed community reputation through commitment to customer satisfaction and strong client relationships.

HOUSEKEEPER 07/2020 to 09/2021

Redroofinnranchocordova Rancho Cordova, CA

Worked on cleaning team to service hotels, offices and other commercial buildings.

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Attended to locker area by laundering dirty towels and clearing away stray slippers.

Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.

Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items. Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Verified cleanliness and organization of storage areas and carts. Disposed of trash and recyclables each day to avoid waste buildup. Dusted picture frames and wall hangings with cloth. Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.

Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.

Restocked linen and cycled towels and sheets in full-service hotel-based spa.

Operated power equipment tools such as backpack vacuums and floor sweepers.

Responded to requests from patrons for linens and toiletries.

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