Customer Service Sales Associate
Resume:
Supported Circulation Director-Sales, Telemarketing Manager and Customer Service Managers with supervising telemarketing department, mailings, letters and other requests.
Managed all correspondence and phone systems. CYNTHIA ELAINE CHILDRESS
4309 Gaudet Road
Louisville, Kentucky 40299
*********@*****.***
CAREER OBJECTIVE: To obtain a personally rewarding position with an ethical and reputable company, this will allow me to utilize my personality, accounting, sales and administrative experience as I grow as a professional.
EDUCATION:
01/1990 - 03-1992 Sullivan University, Louisville, Kentucky
Associate of Science Degree in Computer Science
GPA: 3.8/4.0 Cum Laude
SKILLS & CAPABILITIES:
* Highly Motivated and Driven * Strong Interpersonal Skills
* Strong Verbal and Written Skills * High-Energy
* Work Well Under Pressure * Efficient & Detail Oriented * Expertise in Microsoft Office * Excellent Organizational Skills
* Strong Negotiation Skills * Positive Attitude
* Ability to quickly connect and establish a great rapport with people
* All Nationwide Mortgage Licensing System & Registry (NMLS) requirements met
WORK EXPERIENCE:
09/2019- PRESENT Amerisave Mortgage Corporation, Loan Originator, Louisville, Kentucky
Consult with borrowers, listen to their needs and help them evaluate AmeriSave’s options
Manage a pipeline of both purchase and refinance
Use AmeriSave’s state-of-the-art technology to qualify the borrower for one or more of our loan programs
Establish an ongoing relationship by delivering best-in-class customer service
Be knowledgeable about our loan programs and financing options
03/2016 – 9/2019 Mariner Finance, LLC, Assistant Branch Manager, Louisville, Kentucky
Provides service to customers and prospective customers seeking loans. Extends credit to individuals through a variety of loan programs. Represents the company in the community and develops and promotes additional business.
Proactively reviews daily staffing levels to insure level of coverage sufficient to provide quality customer service while controlling unnecessary expense. Monitors actual hours worked to insure proper utilization of staff.
Provides service to internal and external customers as needed. Approves exceptions to policy as authorized by Manager based on nature of exception, customer retention needs and related factors. Resolves product service, and policy related problems for customers with exceptional timeliness, accuracy and professional courtesy. Originates, reviews and approves loan applications; reviews approved loans for possible up-selling, denied loans for possible counteroffer and settled loans for completeness of documentation.
Responsible for the sale of company products and services. Places inside sales calls to increase customer base. Responsible for the retention and maintenance of existing accounts as well as developing awareness of other sales/service activities.
Assists Branch Manager with administrative work for existing and potential customers; completes reports, initiates contact with customer as Manager’s direction to acquire additional financial information and communicate/resolve problem situations.
Monitors and approves monthly expenses, verifying expenses against corresponding entries in annual business plan and documenting variances. May assist manager in preparation of annual budget.
In manager’s absence, coordinates functions and daily operational issues through communication with Regional Manager.
May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service. Other functions include but are not limited to: collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phones, photocopying, filing, etc.
Cynthia E. Childress
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07/2010 – 03-2016 AT&T, Sales Associate, Louisville, Kentucky
Consult with customers to recommend and sell a variety of AT&T products and services to meet the customer’s needs.
Provide AT&T customers with a positive sales and service experience.
Interact with multiple online systems while speaking with customers.
Meet sales quotas and service objectives in a fast paced call center environment.
10/2008 – 08/2010 University Hospital, Executive Secretary, Louisville, Kentucky
Assists Administrative Director, Nursing Director, Clinical Managers and management team with special assignments and projects, preparing and typing reports, charts and/or other documents as assigned.
Maintains good working relationships with both internal and external customers by providing excellent customer service via telephone and face-to-face encounters.
Attends assigned meetings for purpose of taking minutes; types and distributes to appropriate staff in a timely manner.
Checks the needs and assists the patient’s and their families during their stay in the Emergency Department.
Networks with other community leaders in order to improve and broaden the focus of the Diversity Committee.
Member of the University Hospital Diversity Committee
06/2006 –06/2008 FRMN dba Surepoint Lending, Loan Advisor, Louisville, Kentucky
Expertise in Microsoft Office Suite (Word, Excel, Access, PowerPoint).
Assisted in training new team members.
Worked individually and as a team to initiate and develop potential mortgage business.
Contacted potential customers via phone or email who applied for a mortgage.
Actively listened to borrowers to understand their perspective and ensure continuous understanding regardless of communication channel or audience.
Collected and analyzed borrower’s financial information.
Determined which financial products met the customer’s needs to purchase real estate or refinance an existing mortgage, and then created mortgage solutions tailored specifically to meet each borrower’s need.
Processed the loan from application to loan closing.
Advised customers on ways to improve their credit.
Focused on remaining compliant in each licensed state with state and federal laws and regulations regarding licensing, HUD, RESPA, TILA and predatory lending issues.
Maintained supply inventory and distributed to associates as needed.
Cynthia E. Childress
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11/2003 – 06/2006 National City Bank, Licensed Financial Consultant, Louisville, Kentucky
Profiled, advised and provided solutions and recommendations to satisfy customer’s financial needs through the sale of a full array of traditional and non-traditional bank products.
Counseled customers on the purchase of a comprehensive set of packaged investment products, proprietary and non-proprietary mutual funds and annuities helping to build and expand relationships with new and existing customers.
Created ways to generate sales volume in consumer lending, personal and business deposits and other related banking products.
Focused on ways to increase customer retention via networking and outreach, taking the necessary steps to retain customers and increase their total relationship.
Provided sales mentoring to other branch employees on potential customer referrals.
01/2000 – 10/2003 The Courier-Journal, Circulation Sales Coordinator, Louisville, Kentucky
Reviewed project completion schedules and other logistical issues and discussed timeframes and deadlines with management.
Coordinated the scheduling of multiple projects and reviewed work plans to ensure that personnel were available for projects.
Assisted with budget preparation and monitored expenditures.
Expertise in Microsoft Office Suite (Word, Excel, Access, and PowerPoint) especially building queries, reports and forms.
Prepared weekly and monthly reports for senior management.
Scheduled appointments and made travel arrangements.
Coordinated all direct mail from layout to distribution phase.
Processed, placed and expedited purchase requisitions for supplies, equipment and services.
Negotiated event and printing contracts that ensured quality at the best price.
Ensured the goals and objectives were accomplished in accordance with the outlined priorities, time limitations and funding conditions.
Recorded and reconciled all expenditures throughout the month, making sure that the department was within budget guidelines.
Resolved accounting issues regarding invoice statements.
Based on the job qualifications that were needed for my department, revised or developed new job descriptions.
Assisted the Director’s direct reports with their benefits, STD/LTD.
Assisted with the selection of applicants to be interviewed for departmental openings.
Maintained attendance/vacation logs.
Processed and filed expense reports.
Calculated telemarketing commission payroll.
Maintained confidential employee files.
Planned, directed and coordinated activities of designated projects.
Coordinated all on-boarding for department new hires.
Organized quarterly employee sales rallies.
Filed incoming correspondence and drafted memos.
Cynthia E. Childress
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10/1997 – 10/2002 Primerica Financial Services, District Manager, Louisville, Kentucky
Created Financial Needs Analysis’ for families.
Provided families with the proper amount of life, auto and homeowners insurance.
Set up investment accounts, IRA’s and other retirement plans.
Helped families develop a game plan to become financially independent and debt free. Licenses held were Life, Health, Property and Casualty, Mortgage, Securities Series 6 and 63.
12/1996 – 07/1998 Humana, Inc. Executive Secretary, Louisville, Kentucky
Executive Secretary to the Associate Executive Director of Workers’ Compensation.
Designed organizational charts for all Workers’ Compensation Market Offices.
Created various reports for the department.
Assisted in resolving issues pertaining to the State of Florida account.
Organized and controlled costs of all received invoices.
Created and updated provider network database.
Organized materials for seminars and display booths.
Made travel arrangements.
Ordered supplies from various vendors.
Also held the position of Security Coordinator for the Workers’ Compensation department and on-line phone directory designee.
12/1995 - 12/1996 AccuStaff Inc., Louisville, Kentucky
Humana Inc., Executive Assistant, Louisville, Kentucky
Assistant to Executive of Medicare Sales, Group Medicare Coordinator and Proposal Coordinator.
Coordinated various projects, focusing on proposal response.
Assistant back up to Director of Sales.
Typed memos answered phone, set up filing system.
Created reports, including gathering data for these reports.
Humana Inc., Financial Data Assistant, Louisville, Kentucky
Maintained various Lotus spreadsheets pertaining to payroll.
Prepared production and quality schedules for Accounts Payable and Payroll.
Assisted with the processing of Accounts Payable and Payroll.
Established and maintained Accounts Payable, Payroll, and Cash Reconciliation files.
Ensured the timely distribution of production reports.
Made copies and deliveries as necessary.
Completed special projects and other duties as assigned by management.
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