Amie Archuleta Baca

*** ******* ****** *******, ** 81520 720-***-**** adr5au@r.postjobfree.com

PROFESSIONAL PROFILE

Highly motivated professional with management and customer service desk experience. Able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality.

§Work history shows multiple instances of progressively increasing responsibilities within companies.

§Demonstrates independent work initiative, sound judgment, and attention to detail.

§Well-organized, manages time and priorities in multi-task environments.

§Strong written and verbal communication skills.

§Microsoft Office Applications - MS Word, MS Excel, MS PowerPoint, MS Outlook; 10-Key Data Entry; Types 35 WPM.

KEY QUALIFICATIONS

Medical Practice Management Systems Medical Terminology Medical Records HIPAA Compliance Insurance Verification

Insurance Claim Processing Reimbursement Processing Revenue Cycle Management Medicare / Medicaid

Government Payers Third Party Payers CPT Coding & ICD-10 Coding Medical Billing Medical Office

Medical Administrative Patient Registration Data Entry

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences - Medical Office and Billing Specialist, 2021

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

PROFESSIONAL EXPERIENCE

City Market Retail Grocery Store - Grand Junction, CO 04/2013 - Present

Customer Relations Manager / Key Holder / Customer Service (11/2016 - Present)

Supervise front end of store, open registers, retrieve cash, complete hourly safe drops, and provide customer service.

Process returns, lottery sales, bill payments, and tobacco products, and discuss job performance issues with staff.

Oversee 20-30 employees, open and close store, answer inbound phone calls, and train new and existing employees.

Resolve customer concerns, order supplies, count inventory, and answer customer questions.

Customer Service Desk Representative (08/2013 - 11/2016)

Processed bill payments for customers, completed lottery transactions, and resolved grocery purchase issues.

Completed Western Union transactions and operated faxing service to send and receive documents for customers.

Answered customer questions, provided exceptional service, and ensured guest satisfaction.

Cashier / Customer Service (05/2013 - 08/2013)

Interacted with customers in a positive manner and demonstrated a high level of customer service.

Scanned merchandise, processed retail transactions, accepted payments, and stocked shelves.

Worked as a team member to ensure customers received the best possible service.

Courtesy Clerk / Customer Service (04/2013 - 05/2013)

Bagged groceries and brought shopping carts from parking lot back into store.

Took care of customer needs and assisted with taking groceries to their vehicles.

Cleaned restrooms and the store, stocked shelves, and answered questions.

The Picture Show - Grand Junction, CO 08/2013 - 01/2014

Movie Attendant / Cashier / Customer Service

Took tickets from the customers as they entered the business and gave directions to theaters.

Worked at the concession stand, took and prepared customer orders, and accepted payments.

Kept work areas and customer areas clean and stocked and ensured guest comfort.

Subway - Denver, CO 04/2011 - 04/2013

Assistant Manager / Customer Service (07/2011 - 04/2013)

Trained new staff members, supervised 3 employees, served as key holder, and closed store.

Completed evening bookkeeping, ensured cash drawers were accurate, and provided customer service.

Took and prepared customer orders, checked food temperatures, and ensured order accuracy.

Cashier / Crew Member / Customer Service (04/2011 - 07/2011)

Assisted customers, prepared food to customer specifications, accepted payments, and operated cash register.

Answered customer questions and complaints and stocked food goods when supplies ran low.

Completed cleaning and stocking of kitchen, restaurant, and restroom areas, and counted down cash drawer.

Denver Public Schools - Denver, CO 08/2009 - 04/2011

Food Handler II / Cashier / Customer Service

Prepared menu items for lunch service, served meals, accepted payments, and counted down cash drawer.

Put away leftover items after meal service, stocked supplies, and rotated out old inventory.

Counted inventory every 2 months to determine needs and tracked food temperatures.

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